We are seeking a Senior Technical Product Analyst – Unified Observability, Enablement & AIOps to lead the enterprise strategy, adoption, and continuous evolution of monitoring and AIOps capabilities. This role functions as a strategic leader and subject matter expert, driving observability maturity across the organization and ensuring telemetry, analytics, and insights measurably improve system reliability, operational efficiency, and risk reduction.
The ideal candidate combines deep expertise in observability platforms, advanced analytics, and enterprise operations with a strong executive presence. You will influence cross-functional teams and senior leadership by translating complex operational data into actionable insights, strategic recommendations, and measurable business outcomes.
Define and drive the enterprise observability implementation roadmap, aligning with business priorities, risk reduction goals, and operational excellence.
Present regular executive-level updates, insights, and recommendations to senior leadership with clear linkage to business value.
Serve as the product owner for observability capabilities, ensuring alignment across engineering, operations, and leadership stakeholders.
Own the end-to-end Dynatrace lifecycle for observability capabilities, including onboarding, adoption, and operationalization across enterprise systems.
Drive scalable onboarding frameworks and prioritize demand based on business criticality, risk exposure, and customer impact.
Enforce enterprise standards.
Establish and enforce enterprise standards for instrumentation, telemetry, and AIOps readiness.
Ensure observability capabilities are tightly integrated into incident management and operational workflows.
Translate complex telemetry into executive-level insights, dashboards, and narratives that drive action and decision-making.
Coordinate the development of role-based dashboards, reporting frameworks, and analytics models supporting Operations, NOC, and MIM.
Drive consistency and alignment with ServiceNow CMDB and enterprise data sources.
Influence and partner with engineering, platform, and operations leaders to embed observability into the software lifecycle.
Lead enterprise-wide training, enablement, and adoption programs for observability and AIOps capabilities.
Desired Qualifications
Additional Information
Hours:
Location:
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Navy Federal is the world’s largest credit union, with more than 15 million members, $190 billion+ in assets and 25,000+ employees. Throughout campuses in Vienna, VA Pensacola, FL and Winchester, VA, as well as 370 branches, we serve the Armed Forces, Department of Defense, Veterans and their families with world-class financial products and services.
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
Federally insured by NCUA. Equal opportunity employer. Android™ is a trademark of Google, Inc. iPhone® is a registered trademark of Apple, Inc. iPad® is a registered trademark of Apple, Inc. App Store(SM) is a service mark of Apple, Inc. Message and data rates may apply. FORTUNE and 100 Best Companies to Work For are registered trademarks of Time Inc., and are used under license. FORTUNE and Time Inc., are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. For more info, visit navyfederal.org. Images used for representational purposes only; do not imply government endorsement.
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