Are you looking for a new challenge?
Fancy helping us shape the future of motor insurance?
Prima could be the place for you.
Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 5 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.
In 2025, Prima became part of the AXA Group, enabling us to further realize our potential through global expertise. Our core ambition remains market leadership through advanced technology, outstanding people, and an exceptional customer experience.
To help fuel that growth, we need a
Claims Leader to play a pivotal role for Prima as we build the UK most ambitious next generation of tech-enabled Motor Insurance Claims operations.
Prima is in a crucial transition phase for Claims – as we move from an outsourced model (via a Third-Party Administrator) to an internalised model, built on proprietary tech and led by outstanding people in our Manchester city centre Claims Hub.
Reporting directly to the Head of Claims UK, you’ll take on two critical responsibilities:
This is a rare opportunity to combine direct operational leadership with broader technical authority, shaping not only how we manage our most complex claims but also how our entire Claims organisation operates.We are looking for a visionary leader with an established track record of business-building. You will not just build a team; you will work to define our Technical & Complex Claims philosophy and approach, drive portfolio-level financial performance, and work closely with our Product and Engineering teams to translate your technical expertise into better processes and technology, challenging traditional approaches to claims management.
🏁 Grow with us: We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you.
🌈 Thrive and perform: Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.
Think you’re a match? Apply now.
At Prima, we celebrate uniqueness. If you don’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives.
Prima is proud to be an equal opportunity employer. Need accommodations during the process? Email us at accessible.recruiting@prima.it. Let’s build the future of insurance, together.
Launched in 2015, Prima became the market leader in the online motor sector in Italy in 2020, redesigning and digitalising the entire insurance value chain by building its own technology platforms from scratch, based on a cutting-edge tech stack and advanced data analytics capabilities.
Prima was backed by some of the world’s most prestigious financial institutions. Goldman Sachs and The Blackstone Group invested in 2018, in what was at the time the largest venture capital round ever raised in Italy. The Carlyle Group joined the shareholder base in 2022. All these investors exited in November 2025, when Prima became part of the AXA Group.
In 2021, Prima launched its Home and Family product and embarked on a journey to become a one-stop shop for customers looking to purchase insurance products.
In 2022, Prima began its international expansion: we now have a team of more than 100 professionals in London and over 90 in Madrid, driving growth in both the UK and Spanish markets.
💻 https://www.prima.it
💻 https://www.helloprima.co.uk
💻 https://www.helloprima.es/
