Job Description

When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7.

Reporting to the Service Manager, the Principal Systems Engineer will play a pivotal role in supporting and maintaining highly complex, mission-critical systems, taking ownership of technical design challenges and leading root cause analysis for complex incidents. This position sits at the heart of a high-profile, life-critical programme, delivering resilient solutions that underpin Emergency Services Networks across Ireland.

This is a hybrid working role which requires travel to the customers site in Dublin 2 days per week.

What you’ll do:

• Provide technical leadership across complex, mission critical systems supporting Emergency Services Networks and control room environments
• Own the design, implementation, and ongoing improvement of back-end infrastructure and systems.
• Lead root cause analysis for major or recurring incidents, driving permanent corrective actions.
• Act as the senior technical escalation point for complex technical issues.
• Ensure high availability, resilience, security, and performance of Windows and Linux Servers, SQL Server, and virtualised environments.
• Engage directly with customers, explaining technical issues, solutions, and risks in a clear and professional manner.
• Maintain accurate and up-to-date technical documentation and knowledge bases (WiKi, KEDB) for customer network and systems infrastructure, enabling engineering teams to quickly access critical information and accelerate incident and problem resolution
• Support and mentor engineers, sharing knowledge and promoting best practices.

Who you are:

You are an experience Systems Engineer with exposure to working in complex and high-pressured environments. With strong expertise in SQL, Windows Server, and virtualisation, you are collaborative and clear in your communication with both technical and non-technical stakeholders, taking pride in delivering resilient systems that support critical services.

Key Requirements:

• Proven experience working directly with customers, providing guidance and support across all aspects of systems engineering.
• Strong hands-on experience with Windows and Linux systems, including administration and troubleshooting.
• Expertise in Microsoft SQL Server and other relational database technologies (e.g., MySQL, PostgreSQL).
• Practical experience with virtualisation technologies, including VMware and data centre infrastructure.
• Experience managing application servers, including updates, imaging, and patch management (e.g., WSUS, ManageEngine).
• Strong technical skills with proven ability to solve complex problems in high-pressure, mission-critical environments.
• Demonstrated leadership qualities, with the ability to mentor engineers and lead investigations.
• Must be eligible for Guarda Clearance

What we offer:

A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

• Company Car
• 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
• Company pension scheme
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

#LI-Hybrid

About Telent
Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK’s critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You’ll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.
Brilliance brought together.

We are guided by our values and behaviours:
Be Inclusive
Take Responsibility
Collaborate
Be Customer-focussed