Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.
•Deliver presentations and communicate effectively at all levels within the Customer and UKG Pro WFM organization
•Act as the team’s subject matter expert for various UKG Pro WFM Workforce Management Modules
•Facilitate workshops for complex or large-scale projects to identify requirements, documenting the requirements and developing prototypes to use to confirm requirements back to the customer
•Acts as mentor/coach to other on the team for workforce management best practices and solution build best practices
•Designs, develops, modifies and evaluates tools developed to aid the team
•Assist with Managed Services customer presentations
•Manage customer project and/or accounts
•Assists in resolving customer escalations
•Ability to expand knowledge of UKG Pro WFM’ product line through self-study, attend classes and/or participating in Virtual Training.
•Propose Ideas and Drive Cross functional collaboration projects.
•Dedicate good time towards mentoring the layers below.
'•A highly seasoned specialist professional with wide-ranging experience and in-depth knowledge in a specialized field.
•Applies comprehensive knowledge of a particular field to resolve complex issues in creative ways. Full knowledge of other related disciplines.
•Develops solutions to diverse business problems of high complexity which require the regular use of ingenuity and creativity.
•Analysis of situations or data requires an in-depth evaluation of various factors.
•Has specialized knowledge of various alternatives and their impact on the business.
•Challenges are frequently unique, and solutions may serve as precedent for future decisions.
•Plans and organizes project assignments of substantial variety and complexity. Initiates or maintains schedule for projects and project milestones.
•Exercises considerable latitude in determining objectives of assignment.
•Develops departmental policies and procedures, new techniques and standards.
•Work is reviewed from a relatively long-term perspective, for desired results.
Education/Experience:
'•B.Tech/BS/BS degree in Computer Science, Management Information Systems or related discipline (or related experience)
•8 – 10 years of relevant work experience
•Minimum of 8 years of experience implementing a UKG Pro WFM Workforce Management Solution
•Minimum of 6 years of integrations/APIs development
•Professional Dell Boomi Developer Certification, ITIL Certification, Project Management, may require additional product certifications
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge.
