Job Description

ABOUT US

Syniti, part of Capgemini is the enterprise data partner, empowering anyone who relies on data to make business-critical decisions by delivering data they can trust through a unique combination of intelligent software and experts who deeply understand the role of data in enterprise growth. At Syniti, we tackle the hardest work in data for the world’s largest organizations. As the industry’s only pure-play data company, we combine our Data First strategy, intelligent software and team of 100% data-focused experts to turn complex data initiatives into quantifiable business success.

Trusted by the Fortune 2000, Syniti helps leading businesses reconfigure the role of enterprise data from afterthought to foundational first step; enabling them to unlock valuable insights that ignite growth, reduce risk, and expand their competitive advantage. We’ve enabled more than 5,000 successful projects and we’re a trusted partner for global enterprises and organizations throughout their data journeys.

Syniti’s Data First philosophy and enterprise data management platform supports data migration, data quality, data replication, data matching, master data management, analytics, data governance, and data strategy in a single, unified solution.

As an innovative, global leader in Enterprise Data Management, the combination of our award-winning software platform and premier consultants creates a unique advantage for leading enterprises. Headquartered in Boston, Massachusetts with offices in countries around the world, Syniti operates in all global regions and industry verticals, and maintains a 100% client success rate across thousands of complex data projects and initiatives.

Syniti is at the forefront of SaaS and cloud-based data solutions, known for pioneering new standards in the rapidly evolving technology landscape. A trusted partner in enterprise data management, we drive excellence by merging our expertise with the needs of Fortune 2000 companies. We pride ourselves on consistency, innovation, and delivering exceptional results. Joining Syniti means diving into a world where technical acumen meets unparalleled innovation. More than just possessing skills in a niche domain, you’ll thrive in an agile environment that values the spirit of collaboration and open exchange of ideas. Here, your contributions don’t just enhance our product suite; they empower our Fortune 2000 collaborators to steer their digital transformation voyages successfully. And as we venture deeper into the realm of digital solutions, your role will span from mentoring peers, championing groundbreaking ideas, to driving pivotal strategic decisions. If you’re driven by innovation, collaboration, and the desire to create impactful technology solutions, Syniti could be the perfect next chapter in your career.

General Summary

The Cloud Operations team provides 24x7x365 support for all Syniti SaaS & Hosting customers globally. This business unit is responsible for the day-to-day management and support of the cloud operations environment including the uptime, performance and high availability of all customers supporting systems inside of the SaaS & Hosted environments. The SaaS & hosted ecosystem is comprised of multi-tiered applications, microservice architectures, containers & virtual servers as well as large & complex multi-terabyte SQL database systems.

The SRE will be focused on the orchestration and automation of core AWS components, including the lifecycle management processes of the same. Experience with Kubernetes and containers as well as Linux is required.

This SRE will seek to create a secure, high performance and highly available environment in AWS through automation and orchestration that can be replicated in other regions around the globe as needed. One of the main objectives will be to construct this environment in a way that is sensitive to cost and implement controls to effectively minimize cost in AWS wherever possible based on Syniti’s requirements.

This resource should have the skillsets of both a Principal AWS Cloud Systems Engineer and a junior to mid-level software developer.

Key Responsibilities

• Develop orchestration and automation for AWS environment builds that can be replicated to other regions through automation while minimizing costs in support of the Syniti cloud operations SaaS & Hosted environments.
• Codevelop the automation & orchestration framework including establishing design patterns related to the CMDB, config management, password management and other key integrations from the ground up with other SREs.
• Codevelop orchestration and automation for the lifecycle management of linux systems, Kubernetes & containers in support of the Syniti cloud operations SaaS & Hosted environments.
• Implement and maintain CI/CD pipelines for the automation and orchestration of the SaaS & Hosted cloud operations environment.
• Provide AWS architecture, guidance, and oversight to the project engineering and support teams.
• Continuous development of systems self-healing automation to reduce toil.
• Partake in a rotation providing incident and request handling support, identifying improvement opportunities where automation or rearchitecting of solutions can improve overall outcomes and reduce toil.
• Will serve as an AWS technical lead on major projects inside of hybrid cloud environments.
• Responsible for training SRE team members, project engineers, technical support staff and application development staff to understand and work within the defined AWS architecture and standards being implemented.

Professional Skills & Abilities

• Desire and ability to thrive in a fast-paced, highly demanding, dynamic business and cloud operations environment.
• The role requires analytical acumen and solution orientation to probe for understanding and to make appropriate decisions to address the nuances of technical and business challenges to achieve the targeted outcome.
• Strong customer service orientation
• Excellent communication skills and experience in driving cross department initiatives to obtain organizational objectives & meet customer needs.
• Strong communication, presentation, business, and technical writing skills
• The ability to provide excellent customer service as well as manage and build strong relationships both internally and externally.
• Strong interest in further developing and integrating operations with technology in business value creating ways.
• Awareness of emerging issues, including regulations, industry practices and technology

Technical Skills & Experience

• 15+ years of experience in job specific skills.
• 8+ years of experience in writing automation scripts in bash, python, or powershell to solve technical and business problems in IT operations.
• 6+ years of experience architecting and engineering secure, high performance and highly available environments in AWS
• 4+ years of experience in orchestrating automation of AWS environments building runbooks that align with business work streams and value streams
• 1+ year of experience automation against AWS APIs for system builds, backups and other system management interactions
• 1+ year of experience in container management and orchestration with kubernetes
• Degree in Computer Science or equivalent experience.

WHAT WE OFFER

• Trust in your talent. At Syniti you will find a supportive environment and access to learning tools, but micromanagement is not our style.
• Growth We are growing rapidly and steadily solving the biggest challenges enterprise companies are faced with today. There was never a better time to join and grow with us. Most importantly you will have the chance to shape our journey and share in our success story.
• Support We all rely on each other and enable each other to be successful. You won’t stand alone.
• Curiosity and genuine interest in you We all have our different stories, all equally fascinating with each depicting a different journey and we want to hear them all.
• Recognition We are the sum of individual achievements and we always take the time to celebrate them.
• An open organisation Titles don’t define access at Syniti. We stay humble regardless of where we sit in the organisation. We want to hear every voice, listen to all the ideas and make sure everyone’s work is seen and valued.

Our Commitment to Inclusion

At Syniti, we’re committed to creating a respectful, inclusive, and fair workplace where everyone belongs and thrives. We believe that diverse perspectives make us stronger — and we value the unique backgrounds, experiences, and voices each person brings to our team.

We welcome applicants based on their skills and potential, and we’re dedicated to ensuring equal opportunities for all, regardless of personal background. If you need accommodations during the hiring process, please let us know — we’re here to support you.