Intermedia Intelligent Communications

Principal SRE

Intermedia Intelligent Communications  •  United Kingdom of Great Britain and Northern Ireland (Remote)  •  4 hours ago
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Job Description

Principal SRE

Department: Tech Operations

Employment Type: Full Time

Location: United Kingdom

About Intermedia:

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.

Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!

Are you ready to make your mark?

About the Role:

While primarily remote, this role requires occasional visits to the Bristol office or London.

What you will be doing:

Reliability Engineering
  • Partner with Engineering teams to design resilient services, architectures, and deployment patterns.
  • Define and promote SRE practices including SLIs, SLOs, error budgets, capacity planning, incident response, and post-incident learning.
  • Identify systemic reliability risks and work with teams to address root causes.
  • Help reduce operational toil through automation, tooling, and better engineering practices.
Architecture & Engineering Partnership
  • Work actively with Engineering teams during design, development, and production-readiness reviews.
  • Advise and challenge teams on service architecture, fault tolerance, scalability, observability, deployment safety, and operational readiness, helping them to make pragmatic trade-offs.
  • Support teams in diagnosing complex performance, latency, throughput, and resource-utilisation issues.
  • Help establish engineering standards and reusable patterns for reliable, maintainable services.
Performance & Observability
  • Lead investigations into performance bottlenecks across applications, infrastructure, databases, queues, networks, and third-party dependencies.
  • Improve observability through metrics, logs, traces, dashboards, alerting, and service-level indicators.
  • Help teams design meaningful alerts that identify user-impacting issues while reducing noise.
  • Drive capacity planning and load-testing practices for critical systems.
Platform, Automation & Tooling
  • Build and improve automation, deployment tooling, infrastructure-as-code, monitoring, and reliability platforms.
  • Contribute to CI/CD improvements, release safety, rollback strategies, and progressive delivery practices.
  • Develop tools that help Engineering teams self-serve reliability, diagnostics, and operational insights.
  • Improve cloud, container, and orchestration environments with a focus on security, reliability, and scalability.
Incident Management & Operational Excellence
  • Participate in incident response for high-priority production issues.
  • Lead or contribute to blameless post-incident reviews.
  • Ensure actions from incidents result inimprovements to architecture, tooling, monitoring, or process.
  • Mentor engineers on production ownership and operational best practices.

What you will bring to the role:

  • Experience in Site Reliability Engineering or senior backend/software engineering roles.
  • Software engineering background, with the ability to write clean, maintainable production code.
  • Experience working with Engineering teams to influence architecture and improve production readiness.
  • Understanding of distributed systems, scalability, resiliency patterns, failure modes, and performance engineering.
  • Experience diagnosing complex production issues across application and infrastructure layers.
  • Hands-on experience with cloud platforms such as AWS, Azure, or GCP.
  • Hands-on experience with on-premise environments and virtualization.
  • Experience with containers and orchestration technologies, Kubernetes is a must.
  • Knowledge of observability tooling, including metrics, logging, tracing, dashboards, and alerting.
  • Experience with infrastructure-as-code tools such as Terraform.
  • Experience with CI/CD pipelines and safe deployment practices.
  • Strong scripting or programming skills in languages such as Python, Go, Java, C#, JavaScript/TypeScript, or similar.
  • Clear and structured communication skills, with the ability to explain complex technical issues clearly to engineering and leadership audiences.

Diversity, Inclusion, and Equal Opportunity

We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Intermedia Intelligent Communications

About Intermedia Intelligent Communications

Intermedia is the cloud communications company that helps over 150,000 businesses connect better, from wherever, through our AI-powered platform that includes voice, video conferencing, chat, SMS, contact center, business email and productivity, file sharing and backup, security, archiving, and more. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of intelligent communications and collaboration solutions, including our flagship product, Intermedia Unite®, all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, one intuitive point of administrative control, and certified by J.D. Power for excellence in technical support eight times, Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience.

As a partner-first company, Intermedia goes to work for over 7,500 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORE™) model – which enables partners to resell, package, and manage Intermedia's solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as agent models.

Recent Awards:

• J.D. Power Certified Assisted Technical Support Program – 2024, 2023, 2021, 2020, 2019, 2018, 2017, 2016

• PCMag Editor’s Choice – Intermedia Unite

• US News & World Report - Best Business Phone System - Intermedia Unite

• CRN - 5-Star Partner Program - 2025, 2024, 2023, 2022

• CRN’s Cloud Computing Product of the Year - 2024, 2023, 2022, 2021 – Intermedia Unite

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Sunnyvale, California
Year Founded
Unknown
Website
intermedia.com
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