Job Description

We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.

We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.

Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.

Let’s build experiences people love—together.

The Opportunity

We’re looking for a Principal Solution Marketing Manager to define how we bring our AI solutions to market and help establish UserTesting as the human network behind AI.

This is a senior individual contributor role for a marketer who understands how AI systems are trained, evaluated, adapted, and deployed—and, importantly, where high-quality human judgment fits into those workflows.

You’ll become an expert on the organizations building and deploying AI, from AI labs and agent builders to enterprises, AI data providers, evaluation companies, and services partners. You’ll turn that market and buyer understanding into differentiated positioning, compelling solutions, effective go-to-market strategies, and sales enablement that resonates with sophisticated technical audiences.

At the heart of the role is a simple idea: AI systems depend on high-quality human judgment to train, correct, evaluate, and improve them. You’ll help articulate how our network of qualified people and our rigorous approach to capturing human judgment can turn that input into meaningful evidence for AI teams.

Responsibilities

• Define our AI market narrative and positioning. Own audience-specific positioning, messaging, value propositions, and solution narratives across our AI portfolio, clearly differentiating our human network and methodology from AI data and labeling vendors, panel providers, synthetic data providers, model graders, and internal alternatives.
• Develop deep expertise in AI buyers and markets. Build a strong understanding of AI labs, agent builders, enterprises deploying AI, AI data providers, reinforcement learning and evaluation companies, and systems integrators—including their technical workflows, buying committees, priorities, challenges, and use of human judgment.
• Turn our capabilities into compelling AI solutions. Develop repeatable market propositions across human data, AI and agent evaluation, and ongoing research for AI systems, connecting capabilities such as specialist recruitment, preference and demonstration data, human reference sets, expert judgment, real-world workflow evaluation, and managed research to specific customer needs.
• Lead go-to-market strategy for AI solutions. Partner with Product, Demand Generation, Content Marketing, Sales, and other teams to bring new AI capabilities and use cases to market, develop campaigns and thought leadership, support strategic engagements, and identify emerging opportunities based on buyer and competitive insight.
• Equip Sales to engage sophisticated AI buyers. Create messaging frameworks, solution briefs, playbooks, pitch and executive presentations, discovery frameworks, persona guides, competitive battlecards, objection handling, use-case narratives, proof points, and other enablement that helps Sales and Solution Consulting navigate technical buying committees.
• Bring the voice of the market into company strategy. Establish strong feedback loops across customers, Sales, Product, and Marketing, translating market intelligence into sharper solutions, clearer differentiation, new use cases, and recommendations that influence product and company strategy.
• Build credibility and category leadership in AI. Support thought leadership, analyst relations, industry events, partner strategies, and executive customer conversations that demonstrate why qualified human judgment remains critical as organizations train, evaluate, and deploy increasingly capable AI systems.

Requirements

• 7+ years of relevant experience in Product Marketing, Solution Marketing, Technical Marketing, Product Management, GTM Strategy, or a related discipline, with demonstrated success marketing highly technical enterprise solutions.
• Significant AI or technical-market expertise, with experience in AI, machine learning, developer infrastructure, data platforms, or related technologies and a strong understanding of how organizations build, adapt, evaluate, and deploy AI systems.
• Strong working knowledge of modern AI concepts and workflows, including post-training, preference and demonstration data, reinforcement learning and human feedback, AI evaluations, automated graders/LLM-as-judge, human reference sets, agentic workflows, open-weight models, fine-tuning and domain adaptation, red teaming, and safety evaluation.
• Experience marketing to sophisticated AI and technical buyers, such as AI/ML researchers and engineers, Post-Training, Evaluation, Safety and Preparedness, Human Data and Data Operations, AI Product, Platform and Infrastructure, Enterprise AI, CIO, or AI Transformation leaders.
• Proven positioning, messaging, and go-to-market skills, with the ability to translate complex technical capabilities into differentiated customer and business value while maintaining credibility with highly technical audiences.
• Strong customer, market, and sales enablement capabilities, including experience conducting market and buyer research and creating commercial tools that help enterprise sellers navigate complex technical buying committees.
• Exceptional communication, collaboration, and influence skills, with the ability to operate effectively as a senior individual contributor, communicate with executive audiences, lead significant cross-functional initiatives without formal authority, and turn market insight into action.

Don’t meet every single requirement but excited about the role? We encourage you to apply. Research shows that some candidates are less likely to apply unless they meet 100% of the qualifications—but you may be exactly who we’re looking for. Diverse perspectives drive innovation, and we’re committed to building a team with a wide range of backgrounds, experiences, and skills.

Application Process

• Meet with a Recruiter
• Meet the Hiring Manager
• Participate in a Panel Interview
• Final Interview (if applicable)
• Offer Stage

Accommodations

At UserTesting, we’re committed to creating inclusive and accessible experiences for all candidates. We believe diverse perspectives are essential to building exceptional products and experiences. If you require accommodations or would like us to tailor the interview process to better meet your needs, please contact us at talentexperience@usertesting.com.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.