About the role
As Principal Solutions Architect, you will set the architectural direction and provide strategic technical leadership for the Department’s operational tooling ecosystem, with a strong focus on ServiceNow and its integrations.
You will design and guide solutions that convert high volume‑, multisource telemetry into meaningful, actionable intelligence. This enables ‑Multivendor Environment (MVE) support teams to rapidly triage and resolve incidents, while maintaining an immutable, auditable source of truth to assure service performance and provider accountability‑.
The role plays a critical part in uplifting SIAM maturity, using data driven‑ insights to improve service outcomes across complex, highly regulated government environments.
Skills & Experience
Deep expertise in ServiceNow ITSM, including Event Management, Service Mapping and Advanced Performance Analytics.
Proven delivery of advanced analytics and reporting using ServiceNow and Power BI, producing executive, operational and practice level‑ insights.
Strong experience integrating ServiceNow with ScienceLogic (SL1), Splunk, and other operations platforms, with a focus on measuring and improving tool effectiveness.
Familiarity with modern monitoring and observability tools such as Prometheus, Splunk, ScienceLogic, Aternity, and cloud native‑ monitoring solutions.
Demonstrated success operating within Australian Government frameworks, managing complex systems with strict security, risk and compliance controls.
Experience supporting Multivendor‑ Environments (MVE) where disparate vendor tools must align to deliver end-to-end‑ services.
Ability to uplift SIAM practices through evidence based insights, metrics‑ and continuous improvement initiatives.
Must hold and maintain an NV1 Australian Government Security Clearance.
Close off date
This role is being recruited with urgency. Applications close Monday night, 6 April 2026.
About NEC
NEC brings over a century of global innovation and more than 50 years of Australian expertise, delivering advanced ICT and anything‑as‑a‑service solutions. With a strong focus on Public Safety, NEC partners with government and enterprise to solve complex challenges, improve service delivery and help build a safer society.
NEC is proud to be an equal opportunity employer. We welcome applicants from diverse backgrounds, communities, and industries. We’re committed to fostering an inclusive and supportive workplace where everyone can thrive.
NEC Corporation has established itself as a leader in the integration of IT and network technologies while promoting the brand statement of “Orchestrating a brighter world.” NEC enables businesses and communities to adapt to rapid changes taking place in both society and the market as it provides for the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential. For more information, visit NEC at http://www.nec.com
NEC's Strengths and Competencies
・Named "2017 Global 100 Most Sustainable Corporations in the World" an Index Listing the World’s 100 Most Sustainable Corporations
・Named one of the "World's Top 100 Most Innovative Organizations for 2016" by Thomson Reuters
・Face recognition technology achieved No. 1 in the recent Face in Video Evaluation (FIVE, *1) testing performed by the U.S. National Institute of Standards and Technology (NIST) (*2)
(*1) https://www.nist.gov/programs-projects/face-video-evaluation-five
(*2) Results shown from the Face In Video Evaluation (FIVE), the Multiple Biometric Grand Challenge (MBGC), the Multiple Biometric Evaluation (MBE) and the Face Recognition Vendor Test (FRVT) do not constitute endorsement of any particular product by the U.S. Government.
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