Saviynt

Principal Software Engineer, Customer Engineering

Saviynt  •  Milpitas, CA (Onsite)  •  22 days ago
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Job Description

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com

WHAT YOU WILL BE DOING

  • Build and deploy AI agents that automate customer escalation workflows — reducing resolution times and improving engineering efficiency.
  • Integrate agentic capabilities into identity platforms, translating customer needs into engineering roadmap contributions.
  • Drive innovation at the intersection of AI, Identity Governance (IGA), and cybersecurity — helping enterprises govern Non-Human Identities and agentic workflows.
  • Serve as a technical liaison between Customer Support, Customer Success, Sales Engineering, and Product — bridging the gap between customer pain points and scalable solutions.
  • Engage directly on customer calls to represent Engineering and, where needed, prepare Engineering executives ahead of escalations.
  • Identify and champion tooling improvements — proposing new troubleshooting and performance analysis tools that raise the bar for the wider engineering org.
  • Track and report on escalation metrics, providing executive-level summaries and holding teams accountable to resolution timelines.
  • Help the CE team navigate competing priorities and align on strategies that move the needle for the business.

WHAT YOU BRING

  • 10+ years of software engineering experience, with 8+ years in customer-facing or customer engineering roles.
  • Proven experience in large-scale, multi-tenant production environments.
  • Curiosity and fluency across modern AI tooling — MCP, A2A protocols, agentic frameworks — and a mindset for continuous learning in uncharted territory.
  • Hands-on experience with AI-assisted SDLC tools (Amazon Q, GitHub Copilot, Cursor, Claude, or similar).
  • Strong command of testing practices — unit, functional, and system integration — and agile methodologies (Scrum and Kanban).
  • Solid experience with Git, CI/CD pipelines, and automated deployments.
  • Deep understanding of APIs, enterprise integrations, and distributed systems.
  • Outstanding communication skills — equally comfortable in an engineering deep-dive and a customer executive briefing.
  • Experience in Identity & Access Management (IAM / IGA) strongly preferred; familiarity with Zero Trust, PAM, or governance frameworks is a meaningful plus.
If required for this role, you will:- Complete security & privacy literacy and awareness training during onboarding and annually thereafter- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):
> Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Saviynt

About Saviynt

At Saviynt, we are pioneers in intelligent identity security solutions, dedicated to empowering enterprises to safeguard their digital environments. We aim to transform IGA by delivering innovative, cloud-first solutions that ensure security, compliance, & risk management across diverse IT landscapes, including multi-cloud, hybrid, & on-premises environments.

Our Values

Innovation: We continuously enhance our solutions to meet the evolving needs of the modern enterprise.

Customer Focus: Our customers are at the heart of everything we do. We strive to provide exceptional service & solutions that deliver real value.

Accountability: We take responsibility for our actions & deliver on our promises, ensuring excellence in every aspect of our work.

Collaboration: We believe in the power of working together & fostering an inclusive environment where ideas & innovation can flourish.

Integrity: We operate with the highest standards of ethics & transparency, building trust with our customers, partners, & team members.

Our Mission

Saviynt’s mission is to provide intelligent, cloud-first identity governance & access management solutions that enable organizations to achieve Zero-Trust security. We aim to simplify the complexity of identity security by providing deep visibility & seamless integration across all IT environments.

Our Goals

Enhance Security: We help organizations protect their most critical assets from cyber threats by leveraging advanced identity governance & access management solutions.

Ensure Compliance: Our solutions meet stringent regulatory requirements, helping organizations maintain compliance effortlessly.

Drive Efficiency: We enable organizations to streamline their identity management processes through automation & intelligent analytics, reducing costs & improving productivity.

Foster Innovation: We are committed to staying at the forefront of technology, continually evolving our solutions to meet the demands of the digital age.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
El Segundo, California
Year Founded
2010
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