Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Principal, Software Engineer

Ingram Micro is seeking an experienced Principal, Software Engineer that sets the architecture and prompt-engineering direction for the agent layer in the platform, leads code reviews, and writes a meaningful share of the production code themselves.

Key responsibilities
- Own the end-to-end design of new audit capabilities - from data model and prompt structure through API surface,
persistence, and React UI.
- Drive prompt engineering and agent design for the verdict-issuing and insight agents, including output_schema
design, temperature/grounding decisions, and tool-use patterns.
- Lead code reviews and enforce platform non-negotiables: deterministic temperatures on verdict-issuing agents,
Pydantic schema enforcement, salvage-then-repair retries, mandatory evidence_cited and missing_evidence, and
constrained MCP tool-use.
- Partner with the Ingram Micro audit team to translate SOPs into machine-readable control logic and SOP JSON.
- Define and uphold the accuracy / hallucination-control program: schema-validity rate, citation re-validation,
golden-set regression harness, auditor agreement and override metrics.
- Make build/buy/integration decisions for new connectors across internal Ingram applications, third-party SaaS tools,
and infrastructure systems.
- Pair with engineers, unblock them daily, and personally write code on the hardest paths (agent orchestration, schema
repair, performance-critical batch flows).
- Represent the team in design and security reviews.

What you bring:
- 8+ years of professional software engineering experience, with 3+ years in a hands-on technical-lead role.
- Strong Python (3.11+): FastAPI or equivalent async web framework, Pydantic v2, asyncio, SQLAlchemy or similar
ORM, Postgres.
- Hands-on experience building production AI agents using Google ADK, LangGraph, LlamaIndex, OpenAI Assistants,
or comparable agentic frameworks - including tool-use, structured outputs, and multi-agent orchestration.
- Practical prompt engineering against frontier LLMs (Gemini 2.5/3.x, Claude, GPT-4-class), including output_schema /
JSON-mode design and reliable structured-output strategies.
- React + TypeScript at a level sufficient to review and contribute to the audit-review UI.
- Production experience integrating MCP (Model Context Protocol) tool servers or equivalent tool-binding patterns.
- Proven track record running accuracy / regression / evaluation programs for LLM-powered systems (golden sets,
schema-validity tracking, hallucination guards).
- Containerized deployments (Docker, Cloud Run / GKE / equivalent), Git-based workflows, code review discipline.

Nice-to-have
- Familiarity with ITGC / SOX access-control audits, or experience building compliance, GRC, IAM, or security-tooling
products.
- Experience integrating with change-management, HR, and identity/directory systems via REST APIs or equivalent.