Job Description

Primary Skill

Presales Solutioning (End-to-End) Digital Customer Experience (DCX) Platforms

Microsoft Dynamics 365

Solution Design & Digital Transformation Strategy

Proposal Creation (RFP/RFI Response)Pricing & Commercial Modeling

Omnichannel Experience Design CRM, Client Presentations & Stakeholder Management

Presales Solutioning (End-to-End) Digital Customer Experience (DCX) Platforms

Microsoft Dynamics 365

Solution Design & Digital Transformation Strategy

Proposal Creation (RFP/RFI Response)Pricing & Commercial Modeling

Omnichannel Experience Design CRM, Client Presentations & Stakeholder Management

Secondary Skill

Customer Experience Strategy (CX / UX Understanding)
Marketing Automation & Personalization
AI-driven Marketing ConceptsCloud & Digital Architecture (Cloud-native solutions)
Deal Structuring & Risk AssessmentCross-functional Team CoordinationWin/Loss Analysis & Continuous Improvement
Thought Leadership & Opportunity Shaping
Negotiation & Communication SkillsDigital Maturity Assessment

• Agile Methodologies (Scrum, Sprint Planning, Reviews)
• Functional & Technical Documentation (BRD, FRD, FSD)
• Solution Architecture (High-Level Design
• )System Integration & API Understanding
• Data Analysis & Data MappingDemo / Sprint Review Presentations
• Training & Knowledge Transfer
• Stakeholder & Vendor Coordination
• POC (Proof of Concept) Development
• Presales Support & Proposal Presentation

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.
1. Applies scientific methods to analyse and solve software engineering problems.
2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.
3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.
4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.
5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.

- Grade Specific

• Lead end-to-end presales activities (from identifying opportunity to final proposal).
• Design digital customer experience (DCX) solutions using CRM,
• Create proposals, pricing, and solution designs
• Present solutions to clients and stakeholders
• Work with teams (Sales, Delivery, Marketing) to close deals.
• Build omnichannel customer experience strategiesPerform pricing, cost estimation, and deal structuring
• Guide clients on digital transformation and technology strategyParticipate in win/loss analysis and continuous improvements