Job Description

The Role
The Workplace Investment Quality Engineering Center of Excellence (CoE) is seeking a skilled individual contributor to support the resilience and observability of Workplace Investment (WI) applications across pre-production and non-production test environments. This role involves hands-on technicaldevelopment andpartnership, cross-functional collaboration, and a strong focus on proactive issue resolution andenvironmentalstability.

The successful candidate willdrivemonitoring initiatives across WI product lines—including Health Care (HC) and Stock Plan Services (SPS)—and work closely with development, engineering, and operations teams toidentifyand address root causes. This role also includes regular reporting to leadership and partnership with Enterprise Infrastructure (EI) to align monitoring practices with production standards.

Required Qualifications and Experience

• Bachelor's or master'sdegree in computer science, Software Engineering, or a related technical field

• 9+ years of experiencesupporting and operating complex, largescale production environments

• Deep technicalexpertiseand extensivehands-onexperiencewith monitoring and observability platforms, including CloudWatch, Datadog, Splunk, and the ELK stack

• Strongproficiencyin distributed systems and technologies, including Java, Python, and cloud platforms such as AWS and/or Azure

• Experience working with both batch processingand online transaction processing (OLTP)applications

• Provenhands-onexperience with CI/CD and DevOps tooling, including GitHub, Jenkins, Concourse, Ansible, Maven, JUnit, Docker, JMeter, Artifactory, Sonar, Veracode, Kubernetes, andUDeploy

• Practical experience with container orchestration platforms, including Kubernetes, AKS, EKS, and ECS

Core Competencies & Leadership Skills

• Collaborates effectively with operations teams and business stakeholdersto improve stability, reliability, and performance

• Supports operational readiness, incident response, and continuous improvement, with a strong focus on root causeanalysis

• Communicates complex technical concepts clearly to both technical and nontechnical audiences

• Engages stakeholders effectively, balancing technical constraints and business priorities

• Designs, scales, and sustains automation initiativesacross teams and environments

• Breaks down complex initiatives into actionable work with clear business value

• Self-directedprofessional with strong analytical,problem-solving, andcritical thinkingskills

• Demonstrates a collaborative mindset, strong ownership, and continuous improvement focus

The Team
The WI Quality EngineeringCoEis committed to driving innovation, improving operational efficiency, and enhancingcustomerexperience. Our mission is to promote stability through engineering excellence across all WI environments, reducing friction in the software developmentlifecycle,and increasing transparency throughout the organization.

Certifications:

Category:

Information Technology

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.