Key Responsibilities

Capacity Ingestion and
Management:

-Designs
and architects infrastructure and/or service according to terms for reliability
and functionality.

-Forecasts
demands for infrastructure and responds to capacity needs, ensuring systems have
sufficient resources to handle current and future workloads and identifying
resource gaps.

-Collaborates
with the software development team to develop infrastructures, ensuring
features are reliable and scalable according to deployment requirements.

-Proactively
identifies opportunities for prototyping and drives prototyping initiatives
(e.g., testing new applications or infrastructures, assisting in onboarding) to
explore novel approaches.

Incident and Service
Lifecycle Management:

-Exercises
judgment when performing data collection, triage, technical analysis, and
redirection to maintain and optimize operations and infrastructure reliability.

-Takes
proactive steps to monitor services, maintain up-to-date knowledge of their
performance, and document their condition.

-Leverages
advanced knowledge to perform incident response, root cause analyses, and/or
maintenance on assigned services (e.g., software installs, version upgrades,
security updates, backup and recovery).

-Provides
comprehensive health and performance reporting and takes appropriate actions
based on trends in data.

-May
perform provisioning to support infrastructure, applications, and services.

-May
experiment with new approaches for and performs decommissioning (e.g., shutting
down servers, removing data from databases) to remove objects that are no
longer needed.

Automation:

-Identifies
and recommends opportunities for automation and assesses potential benefits to
enhance operational efficiency.

-Develops
and implements design, automation tools, or scripts to provide solutions,
gather metrics, monitor, analyze, mitigate, or remediate issues/defects within
infrastructures.

-Conducts
testing on moderately complex automations to ensure they perform tasks
correctly and produce expected results.

Technical Communication and
Guidance:

-Writes
release notes and/or communicates comprehensive information about the scale,
capacity, security, performance attributes, and requirements of services and
technology with customers and immediate and related teams.

-Proactively
anticipates and articulates the potential impact of infrastructure, feature,
and tool changes, considering their impact across team operations.

-Serves
as a resource to team members on what information to communicate and how to
communicate.

Troubleshooting and
Resolution:

-Provides
comprehensive operational support for technology, serving as a key escalation
point for incidents and moderately complex issues arising within Oracle
services.

-Drives
and actively participates in on-call shifts to address issues.

-Executes
the resolution of technical issues spanning multiple services, applying
advanced investigation and debugging techniques to achieve SLOs (service level
objectives).

-Documents
incidents according to reporting methods and performs root cause analyses,
capturing essential information for analysis and future reference.

-Performs
post-mortem procedures to prevent incident reoccurrence.

Innovation and Improvement:

-Conducts
advanced experiments and evaluations of cutting-edge tools and technologies to
optimize infrastructure performance and reliability, taking proactive steps to
adhere to security standards.

-Identifies
and seeks opportunities to execute improvements for performance bottlenecks and
deployments, ensuring efficient resource usage, speed, and scalability.

-Develops
and maintains advanced knowledge of site reliability trends, sharing valuable
insights and information with senior team members, management, and beyond to
promote innovative building, testing, deploying, and running services.

-Performs
moderately complex analyses and provides clear data on production to drive
business development decisions (e.g., design changes).

Core Responsibilities

Planning & Execution:

-Manages
and coordinates moderately complex tasks, monitoring timelines and deliverables
to ensure timely completion and adherence to requirements for a moderately
sized project or initiative. Efficiently delegates, monitors, and prioritizes
work across multiple projects, providing technical oversight and adjusting plans
to address shifts in resources or timelines.

Collaboration &
Partnership:

-Collaborates
across the organization to align on expectations and achieve shared objectives.
Leverages understanding of business leaders, stakeholders, and/or customers to
ensure proposed solutions meet their needs. Supports inclusivity by actively
seeking and listening to diverse perspectives, ensuring others feel heard and
respected.

Problem Solving:

-Identifies
and addresses moderately complex issues by analyzing a wide range of data
and/or information to identify solutions in accordance with standard practices.
Proactively escalates unresolved or critical issues with a thorough assessment
and suggests potential solutions. Reviews, contributes to, and documents
problem solving strategies.

Continuous Learning:

-Pursues
learning opportunities to expand knowledge and skills and/or tools in new areas
and stays abreast of the latest industry trends and best practices. Proactively
seeks and leverages ongoing feedback and training to improve skills. Coaches
and mentors junior team members, fostering continuous learning and knowledge
sharing within and across teams.

Continuous Improvement:

-Develops
ideas, recommends updates, and/or collaborates on the implementation of process
improvements to increase the efficiency and effectiveness of processes,
protocols, and workflows across teams, and evaluates the impact on key
stakeholders. Solicits feedback from others on ideas for alternative approaches
and methods for continued improvement.

Performance and Development:

-Contributes
to the talent development pipeline by participating in candidate interviews,
assessing candidates, and providing hiring recommendations.

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