Be part of an amazing story.
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
The Principal, Site Merchandising leads a team responsible for optimizing customer product discovery and selection across digital properties, enhancing online events to drive sales and profitability, and executing, analyzing, and auditing site content. This leader partners closely with peers and cross-functional teams to streamline processes, simplify workflows, and implement automation opportunities. The Principal, Site Merchandising builds and develops an agile, results-oriented team that responds effectively to evolving business needs.
The Principal, Site Merchandising establishes the team's vision, goals, and success metrics by prioritizing work, optimizing organizational structure, and implementing key performance indicators (KPIs) and operating standards. Leveraging a deep understanding of business objectives, this leader defines site merchandising strategies and translates them into clear, actionable plans for the team. The Principal, Site Merchandising applies strong analytical skills, business acumen, organization, and communication expertise to represent the function in various forums and collaborate effectively with business and technology partners across multiple locations.
Digital Merchandising Strategy – Proven ability to develop and execute site merchandising strategies that optimize product discovery, customer engagement, conversion, and digital sales performance.
Customer-Centric Mindset – Deep understanding of customer shopping behaviors, preferences, and digital engagement patterns, using insights to enhance the online shopping experience.
E-Commerce Analytics & Insights – Strong analytical capability to evaluate site performance, conversion metrics, search behavior, and customer engagement data to drive informed business decisions.
Cross-Functional Leadership – Ability to build strong partnerships across Merchandising, Marketing, Product, Technology, Creative, SEO, UX, and Production teams to deliver integrated business outcomes.
Strategic Planning & Execution – Skilled at translating business objectives into clear priorities, measurable KPIs, actionable plans, and operational execution strategies.
People Leadership & Talent Development – Experience building, coaching, and developing high-performing teams while fostering agility, accountability, collaboration, and continuous learning.
Search, Navigation & Taxonomy Optimization – Expertise in onsite search, browse experiences, category management, site navigation, and taxonomy strategies that improve customer discovery and engagement.
Process Improvement & Automation – Proven ability to simplify workflows, improve operational efficiency, and implement automation solutions that enhance team productivity and scalability.
Project & Priority Management – Ability to manage multiple initiatives simultaneously, balance competing priorities, and deliver results in a dynamic, fast-paced environment.
Executive Communication & Influence – Strong presentation, communication, and stakeholder-management skills, with the ability to effectively convey complex business and technical concepts to diverse audiences.
Innovation & Continuous Improvement – Demonstrated ability to leverage experimentation, emerging technologies, and new ways of working to improve site performance, operational effectiveness, and customer outcomes.
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
Access the full menu of benefits offerings here.
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - apply today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Macy's is America’s store for life. The largest retail brand of Macy's, Inc. (NYSE:M) delivers quality fashion at affordable prices to customers at approximately 640 locations in 43 states, the District of Columbia, Puerto Rico, and Guam, as well as to customers in more than 100 international destinations through leading e-commerce site macys.com. Macy's inspires fashion exploration and discovery through the most desired family of exclusive brands for her, for him, for the home, and via our dynamic mobile and social platforms. We know the power of celebration, demonstrated through decades of memorable experiences created during Macy's 4th of July Fireworks® and Macy's Thanksgiving Day Parade®, as well as spectacular fashion shows, culinary events, flower shows, and celebrity appearances. Macy's flagship stores – including New York City’s Herald Square – are internationally renowned and preeminent destinations for tourists. With the collective support of our customers and employees, Macy's builds community and helps make a difference in every market we serve, supporting local and national charities by giving nearly $50 million each year, plus 146,000 hours of volunteer service. For more than 160 years, Macy’s has, and continues to, make life shine brighter for our customers, colleagues, and communities.
