At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require some travel to enhance collaboration and ensure successful completion of projects.
Careers that Change Lives
Across our global Neuroscience organization, we advance care for some of medicine’s most complex neurological and spinal conditions. By combining innovative technology, data-driven insights, and deep clinical expertise, we partner with physicians and health systems to improve how patients are treated and supported throughout their care journey.
Our Cranial & Spinal Technologies (CST) operating unit advances surgical care for spine and cranial conditions through an integrated ecosystem of implants, navigation, robotics, imaging, and planning tools. Platforms like AiBLE enhance precision, efficiency, and outcomes for complex procedures worldwide. Check us out on LinkedIn: Medtronic CST
The Principal Service Contract Analyst supports service revenue growth for Medtronic’s Cranial & Spinal Technologies portfolio by managing, pricing, negotiating, selling and administering service agreements and service-related offerings across assigned U.S. accounts. This role acts as a dedicated service subject matter expert, partnering closely with Sales, Service, Finance, Legal, and customers to deliver compliant, customer‑focused contract solutions. The ideal candidate brings strong analytical skills, a consultative mindset, and the ability to navigate complex hospital contract environments while ensuring adherence to Medtronic pricing strategy and internal policies. The Service Contract Analyst plays a critical role in protecting and expanding Medtronic’s service revenue while ensuring customers receive meaningful, compliant service solutions that support the long‑term performance of CST technologies
Responsibilities may include the following and other duties may be assigned.
Support achievement of service revenue and attach rate objectives by proactively managing service agreement opportunities across assigned territories or customer segments.
Identify and advance new service opportunities through collaboration with field sales teams, inbound requests, and proactive customer outreach.
Create, price, and manage service quotations and proposals, ensuring alignment with approved pricing models, service offerings, and commercial policies.
Participate in contract negotiations with customers, hospital systems, and group purchasing organizations (GPOs) within established authority levels; escalate non standard terms as required.
Administer standard and non standard service contracts, including:
Redlining and editing contract language to meet customer requirements
Partnering with Legal, Finance, Security and Compliance on approvals and risk mitigation
Supporting contract amendments, extensions, and renewals
Collaborate with Sales Management to support monthly and quarterly forecasting, pipeline management, and opportunity tracking within CRM systems.
Develop creative and compliant service and pricing solutions to address complex customer scenarios, including multi system, multi year, and enterprise agreements.
Partner cross functionally to support:
Annual list price updates
Enhancements to service offerings and programs
Continuous improvement of service sales tools, templates, and processes
Maintain accurate and complete customer and contract records, ensuring data integrity across internal systems.
Review customer purchase orders for accuracy and readiness for order entry, resolving discrepancies as needed.
Ensure all activities are performed in full compliance with Medtronic Quality System requirements, commercial policies, and regulatory standards.
Must Have: Minimum Requirements
High School Diploma or equivalent with 8 years of relevant experience in Contracts or Pricing or equivalent experience (OR Associate's Degree with 6 years experience OR Baccalaureate Degree with 4 years experience).
Nice to Have
Experience supporting service agreements for capital medical equipment (e.g., imaging, navigation, robotics, or surgical technologies).
Familiarity with hospital procurement processes, GPO structures, and multi‑site health systems.
Knowledge of healthcare compliance requirements and regulated environments.
Ability to manage multiple priorities in a fast‑paced, matrixed organization
Experience in contract administration, service sales support, pricing, or healthcare commercial operations.
Strong negotiation, analytical, and problem solving skills.
Ability to interpret contract language and collaborate effectively with Legal and Finance partners.
Proficiency with CRM systems (e.g., Salesforce), contract management tools, and Microsoft Office.
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
U.S. Work Authorization & Sponsorship
At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.
Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued.
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Salary ranges for U.S (excl. PR) locations (USD):$107,200.00 - $160,800.00This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance,Health Savings Account,Healthcare Flexible Spending Account,Life insurance, Long-term disability leave,Dependent daycare spending account,Tuition assistance/reimbursement, andSimple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees:Incentive plans, 401(k) plan plus employer contribution and match,Short-term disability,Paid time off,Paid holidays,Employee Stock Purchase Plan,Employee Assistance Program,Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), andCapital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
A global healthcare technology leader — boldly attacking the most challenging health problems facing humanity with innovations that transform lives.
