Job Description

Amazon customers expect every product they purchase to be authentic and to meet the highest quality standards. The Product Quality team harnesses AI and technology to prevent quality complaints before they happen, and to respond proportionally when issues arise, ensuring customers receive products that are as described, in the condition and functionality they expect, while trustworthy selling partners thrive. We care deeply about our selling partners' success, and the experience they have with our policies and decisions. We work to ensure every decision is clear, fair, and easy to resolve for our well-intentioned selling partners.

As a Principal Product Manager, Technical for PQ Seller Experience, you will own how selling partners experience product quality policy and enforcement across Amazon. You will define the unified seller experience that sits above any single program vertical, establishing the common language, evidence standard, and remediation paths. You will own the vision for the end to end seller journey across enforcement, appeals, and reinstatement, and you will set the standards that make every quality decision explainable, consistent, and resolvable in the seller's own workflow. This is a highly ambiguous, high impact charter that requires clarity, problem framing, and building the frameworks and tenets that enable organizational action.

This charter requires a deep understanding of selling partner experience. You will drive alignment across partner teams, policy owners, and enforcement teams that each own a piece of the seller journey, holding a single, consistent product direction spanning multiple organizations. Working alongside Principal Engineers, you will own the technical direction for how policy is encoded once and served consistently to both the systems that enforce it and the surfaces that explain it to sellers. This is the connective product leadership that delivers a seamless experience for our selling partners.

Key job responsibilities

• Own the 3 to 5 year product vision and roadmap for the product quality seller experience, and where opportunity and strategy are undefined, drive clarity and create the frameworks and tenets that enable organizational action.
• Own the selling partner experience across all PQ enforcements as one coherent surface, developing recognized expertise through direct engagement with senior decision makers, and define a unified seller journey so that the right decision reaches the right seller with clarity, consistency, and a resolvable path.
• Own the explainability and communication standard for product quality as an organizational standard, establishing the structured evidence contract and quality bar every enforcement decision must meet, and replacing static templated communications with policy grounded, context aware messaging delivered to selling partners.
• Drive alignment across the multiple partner organizations that author, enforce, and communicate quality policy at the senior leadership level, integrating their policies and systems onto a common knowledge layer and a single seller experience, and serving as the senior product voice for the seller experience across those organizations.
• Author strategic narratives, including PR/FAQs, vision documents, and investment proposals, own the executive review mechanisms such as MBRs and QBRs that measure progress against seller trust, contact reduction, and quality outcomes, and define the success criteria that distinguish output, outcome, and guardrail metrics for the seller experience.

Basic Qualifications

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience technical product management

Preferred Qualifications

• Experience working directly with Engineers on product enhancements
• Experience in project management methodologies, business analysis, or process improvement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 179,900.00 - 243,400.00 USD annually