• Translate local customer insights into global action. Mine deep local data to surface what international grocery customers actually need and turn those insights into inputs that shape WW CX priorities, not just local fixes.
• Ensure every proven grocery CX feature reaches international customers at the right quality and speed, and that international needs shape the global roadmap, not just follow it.
• International grocery customers get the same (or better) experience as any other market, and the organization can't ship a major CX feature without international built in from day one.
Key job responsibilities
• Be the voice of international grocery customers; translate deep local customer insights into actionable inputs, shape global CX with local nuances driving execution and measurable impact.
• Own operationalizing core and proven grocery CX features from around the world internationally at the right quality and speed working with country and technical leaders.
• Challenge/champion/escalate for global parity and international by design by tracking central roadmaps, ensuring international customers aren't left behind or treated as second class citizens.
• Build and codify mechanisms with key leaders for feature parity; partner with regional teams to inspect and improve local CX execution and impact
About the team
We own and build the WW grocery shopping experience (today, the future) millions of customers rely on every day. Seamless across mobile, desktop, voice, and whatever comes next. We invent and reinvent how customers find and buy the groceries they need whenever they need it – and aspire be the world’s best online grocer. Join us to define the future of grocery shopping.
- MBA, or Master's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
- 10+ years of product management or related experience in technical products/services
- 5+ years of leading teams of product managers or technical leaders (directly/distributed)
- Proven track record of delivering successful global infrastructure and AI services
- Strong technical depth with ability to engage in architectural discussions with engineering teams
- Proven ability to drive innovation while maintaining operational excellence
- Experience working directly with Engineers on product enhancements
- Experience in project management methodologies, business analysis, or process improvement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits
USA, WA, Seattle - 179,900.00 - 243,400.00 USD annually
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