If you thrive in ambiguity, build from zero to one, and reimagine systems rather than optimize them—this is your opportunity.
The Delivery Experience (DEX) team determines how customers discover and select delivery options throughout the entire shopping journey, helping customers choose how, when, and where they want their products delivered. In this role, you will lead Amazon's transformation of delivery experiences from one-size-fits-all to mission-aware personalization. You'll build an adaptive intelligence layer that understands why each delivery matters—whether it's event-driven urgency, routine replenishment, or cost-conscious consolidation—and surfaces the right options across discovery, cart, checkout, and post-purchase. Partner with P13N, Customer 360, Conversational CX (Rufus), and delivery benefits teams to integrate delivery signals throughout the customer experience, creating consistency from discovery through post-purchase.
Given the strategic importance of this space, this role requires excellent customer-driven product and business judgment, strong written and oral communication skills, the ability to operate independently, a successful track record of setting the vision for and driving cross-functional initiatives to completion, and the ability to translate customer behavior patterns into scalable personalization systems that make shopping feel effortless.
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience technical product management
- Experience working directly with Engineers on product enhancements
- Experience in project management methodologies, business analysis, or process improvement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits
USA, NY, New York - 197,900.00 - 267,800.00 USD annually
USA, WA, Bellevue - 179,900.00 - 243,400.00 USD annually
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.
Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.
You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.
