Job Description

About the Role

What You'll Do

• Strategy, roadmap, and execution for core shared platform capabilities, including conversational AI and chat, report building, navigation and information architecture, search, notifications, identity and user management, shared workflows, cross-product experiences, and product language and interaction standards.
• Proactive identification of opportunities to expand reusable platform capabilities, simplify complex workflows, and improve consistency across the platform, driving investments independently that strengthen the customer experience and let Product Leads move faster.
• Own the product experience end to end, in close partnership with Design: interaction models, information architecture, product language, and shared workflows aligned with Auger's design system and standards, so every capability feels like part of one cohesive product.
• Productization of validated concepts: refine interaction models, eliminate customer-specific complexity, establish scalable product requirements, partner with engineering through implementation, and hold every capability to Auger's quality bar before it reaches customers.
• Pattern recognition across customer solutions, turning one-off capabilities into reusable platform investments that benefit multiple products and customers at once. When this work goes well, engineering builds against well-defined platform capabilities instead of reinventing common experiences, Product Leads innovate rapidly because the path from prototype to production is clear, and customers describe Auger as surprisingly simple despite the complexity of the problems it solves.

What You Bring

• A track record of building software customers genuinely love using, with product taste that goes well beyond visual design: information architecture, interaction models, AI experiences, and the countless decisions that make sophisticated software feel effortless.
• Proven ability to transform early customer concepts into scalable platform capabilities without losing what made them compelling in the first place.
• High self-direction in ambiguous environments. You don't wait for requirements. You identify opportunities and drive initiatives from concept through launch.
• Comfort leading conversations across customers, designers, engineers, executives, and Product Leads, with the judgment to know when to invest in reusable platform capabilities versus leverage existing patterns, and how to balance customer needs against long-term platform evolution.
• An obsession with clarity, simplicity, consistency, and trust. You believe enterprise software should be as intuitive as the best consumer products while retaining the power to run global operations.
• As Auger grows, new ideas will continuously emerge from customers, and new capabilities will be built across multiple product organizations at once. This role ensures the platform keeps evolving through scalable, reusable capabilities that preserve one coherent customer experience while accelerating innovation.