Job Description

About Blackhawk Network

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

At the core of every experience across BHN's ecosystem is Identity — how we know our users, build trust, and enable seamless interactions. We're looking for a Principal Product Manager, Identity to define and lead our company-wide identity strategy, establishing a unified layer that connects users across products and enables secure, scalable, and frictionless experiences.

You'll love this job if...

• You want to own one of the most critical platforms at BHN — the identity layer that powers every user interaction across our ecosystem.
• You're energized by shaping how millions of users onboard, authenticate, and engage across B2C, B2B, and partner experiences.
• You thrive at the intersection of platform strategy, security, compliance, and user experience, and you want to build the scalable foundation that unlocks trusted, personalized experiences across all of our products.

Responsibilities

• Define and drive the end-to-end identity strategy across recipients, partners, and enterprise customers
• Establish the Person model and unified identity layer across products and domains
• Build a capability-driven platform for authentication, identity lifecycle, and consent management
• Define what should be centralized vs. domain-owned, enabling teams while maintaining consistency
• Partner with Engineering, Risk, Compliance, Legal, Data, and GTM teams to align on identity strategy and execution
• Lead cross-functional discussions to balance user experience, security, and regulatory requirements
• Translate strategy into clear product requirements, user flows, and a prioritized roadmap
• Drive execution across multiple teams, ensuring delivery of a cohesive identity platform
• Own end-to-end identity experiences including onboarding, authentication, and lifecycle management
• Define and track key metrics across conversion, drop-offs, and trust signals
• Leverage industry trends and competitive landscape to evolve identity capabilities

Qualifications

• BA/BS in Engineering, Computer Science, or related field

• 8+ years of product management experience with strong exposure to platform or complex systems

• Experience defining and scaling cross-product or shared services platforms

• Strong understanding of identity, user lifecycle, and access models

• Proven ability to operate in ambiguity and drive clarity across multiple stakeholders

• Experience leading end-to-end product strategy and execution across cross-functional teams

• Expert in writing specs, use case flows, and stakeholder management

• Proficiency with Scrum/Agile methodologies

• Strong analytical, problem-solving, and communication skills (written and oral)

Preferred Qualifications

• MBA or equivalent experience
• Experience in payments, fintech, or regulated environments
• Exposure to identity, fraud, or risk systems
• Experience working with enterprise and partner ecosystems
• Familiarity with modern authentication and identity patterns (e.g., OAuth, SAML, FIDO, decentralized identity)

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

#LI-DNI

Benefits

Salary Range for California Residents Only: $170,360.00 to $230,000.00

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2026, 1 hour of sick pay accrual for every 30 hours worked, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees.

EEO Statement

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records. For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.