Job Description

ABOUT THIS POSITION

Waystar is seeking a Principal Product Manager to join the team. Reporting to the Vice President, Product Strategy, you will act as a highly experienced product leader who guides complex initiatives for top-priority products and leads strategic product initiatives across products and teams—while remaining an individual contributor.
In this role, you will set strategy and vision for complex products and cross-product initiatives, drive alignment across multiple senior stakeholders, independently anticipate risk, remove roadblocks, and ensure measurable outcomes against key product KPIs. You’ll work closely with clients, end-users, and internal leaders across Iodine to determine where we invest next and how we deliver differentiated, market-leading products.

WHAT YOU'LL DO

• Set strategy and vision for complex products and cross-product initiatives, aligning to company strategy, customer needs, and measurable outcomes.

• Lead strategic product initiatives for Waystar's top-priority products, shaping investment decisions and sequencing for maximum impact.
• Demonstrate strong decision-making on ambiguous, complex business challenges using data-driven approaches and sound product judgment.
• Lead product strategy & roadmap execution: drive ideation, planning, and delivery; define milestones; and ensure successful outcomes across multiple workstreams.
• Lead “upward” and “outward” by keeping executives, stakeholders, and cross-functional partners informed, engaged, and aligned on goals, tradeoffs, and progress.
• Anticipate risks and mitigate issues independently by partnering closely with engineering, data science, product design, research, clinical SMEs, sales, and marketing—removing roadblocks before they impact delivery.
• Define and drive results by establishing success metrics and desired outcomes; monitoring and improving key KPIs (e.g., adoption, revenue impact, quality, efficiency); and using insights to iterate quickly.
• Support quarterly planning by helping define objectives (problems to solve), shaping prioritization, and aligning teams to outcomes and capacity.
• Improve product development processes to help the organization deliver better product outcomes—even when it requires challenging the status quo and driving change through resistance.
• Coordinate with Product Marketing to support go-to-market activities: pricing, positioning, training, enablement, and collateral development.
• Serve as a thought leader internally and externally, representing Iodine’s product direction in client meetings and industry events.

WHAT YOU'LL NEED

• Bachelor’s degree in a relevant field required; Master’s degree/MBA preferred (healthcare, business, computer science, or related).
• 7–10 years of product management experience, ideally in healthcare or healthcare technology.
• Track record of successfully launching and optimizing multiple products, preferably in complex enterprise environments.
• Strong understanding of the U.S. healthcare system, particularly hospital revenue cycle, CDI, coding, and/or quality reporting.
• Experience building software solutions that leverage machine learning, natural language processing, and AI.
• Highly analytical; comfortable partnering deeply with data science and engineering leaders.
• Strong stakeholder management skills with demonstrated ability to influence across functions and levels (including executive stakeholders).
• Experience with the software development lifecycle, including user stories, product requirements, and backlog refinement.
• Experience constructing business cases for product initiatives and making investment/ROI tradeoffs.
• Previous work with clinical decision support, autonomous coding, or CAC tools.
• Knowledge of HL7, FHIR, and healthcare interoperability; familiarity with Epic, Cerner, or other major EHRs.
• Ability to travel up to 10% as necessary.

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.comor follow @Waystaron Twitter.

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.