Shape the future of operations

• Define and drive the end-to-end design approach for a complex operations platform, balancing immediate delivery with longer-term transformation.

• Translate operational challenges into clear opportunity areas,principlesand experience direction.

• Contribute to a vision where operational processes are simplified, standardised and reusable across teams, reducing fragmentation and rework.

Lead continuous discovery and learning

• Lead discovery across high-value problem spaces,identifyingunmet needs and opportunities for improvement.

• Establish hypotheses, successmeasuresand learning loops to guide product decisions.

• Use qualitative and quantitative evidence to inform prioritisation and continuously improve outcomes.

Design scalable platform experiences

• Create experience models, interaction patterns and service designs that scale across multiple processes and teams.

• Prototype and iterate at varying levels of fidelity to support both rapid validation and delivery readiness.

• Ensure experiences align to broader platform,dataand operational considerations, including how work is surfaced,managedand measured.

Influence strategy and alignment

• Partner with Product,Engineeringand business stakeholders to embed design-led thinking in decision-making.

• Drive alignment across squads and initiatives to create a cohesive experience across journeys and systems.

• Influence senior stakeholders through clear narratives andevidence-based recommendations.

Lift design capability

• Modelhigh standardsof design craft, systems thinking and problem solving.

• Contribute to design practice through critique,coachingand collaboration within and beyond your squad.

Whatyou’llbring

• Extensive experience designing complex platforms,productsor services end-to-end in cross-functional teams.

• A proventrack recordshaping experience strategy in ambiguous, high-complexity environments.

• Deepexpertisein systems thinking, service design and scalable experience design.

• Strong capability in continuous discovery, experimentation and evidence-led decision making.

• Confidence working with senior stakeholders across Product, Engineering,Dataand business domains.

• Ability to connect strategic intent with hands-on execution, from framing through to UX/UI delivery.

• Strong facilitation,storytellingand influencing skills.

• Demonstrated familiarity with emerging AI-enabled design and rapid prototyping tools, with the ability toleveragemodern AI-assisted workflows to accelerate iteration, collaboration, and business requirement sign-off.

• Experience with tools such as Figma Make, Claude Code, Codex, or similar tooling is highly desirable.

• A portfoliodemonstratingsystems-level thinking, high-qualitycraftand measurable impact.

Why join us

• Shape how operations work at scale across one of Australia’s largest organisations.

• Work on high-impact platform challenges that improve outcomes for both staff and customers.

• Be part of a collaborative product and design culture with the autonomy to influence direction and raise quality.

• Accessstrong designleadership,communityand investment in your growth.

What to expect when applying

Our Talent Acquisition partners will guide you through the process andprovidefurther insight into the role and team.