Job Description

Blue Light Card. Individually great, together unstoppable

The Role and the Team

This is a brand new Principal role, reporting to the Data Director. You'll be a subject matter expert and influential voice on experimentation and product insight, setting the standard for how we test, learn and scale what works. Beyond your own analytical output, you'll serve as a technical and strategic anchor for the Product Data Science team, mentoring colleagues, shaping best practice, and ensuring the quality and impact of data analytics work across the organisation. This role is the natural progression for an experienced and senior professional and is designed to enable the activation of deep specialism, whilst influencing and helping set the strategic direction of the focused areas as a senior contributor.

What You'll Do

• Own the strategic vision, roadmap and culture for experimentation and test and learn, setting company-wide standards, tooling and governance in partnership with Engineering
• Lead the design and development of complex, high-impact data products and models that inform product strategy and member experience
• Own and evolve our product and digital analytical practice, including instrumentation strategy, funnel and engagement work and product KPI frameworks
• Partner with Product Managers and engineering colleagues to understand member behaviour across our app, web and transactions, and turn it into clear, actionable insight
• Champion one source of truth by owning the definition of key metrics and supporting consistent methodology across the business
• Share findings with clarity and conviction with senior audiences, including our executive team, using data storytelling to support better choices
• Mentor Product Data Scientists, run code and methodology reviews and support new colleagues to settle in and thrive
• Own experimentation capability-building across Blue Light Card teams, training and enabling non-specialist teams to run rigorous tests independently

What You'll Bring

• Extensive experience working with data in an analytical and scientific capacity, ideally in a digitally native technology environment
• Experience leading an experimentation programme or testing tool, applying statistical modelling and experimentation methods to real business problems
• Strong proficiency in SQL plus Python or R
• Experience with BI platforms such as Lightdash, Looker or Tableau, with the storytelling skills to bring insight to life
• The ability to turn complex findings into clear business narratives and present data-led arguments with confidence to senior stakeholders
• Experience mentoring or coaching colleagues, with the interpersonal skills and growth mindset to raise capability and influence without direct management authority
• Experience building roadmaps for data products, balancing multiple priorities with sound judgement
• Experience with dbt would be a bonus, but is not essential

Our Culture

Our mission is simple: make heroes happy. Our members are real-life heroes who keep us all safe, cared for, and thriving. It's what gets us up in the morning, what makes us want to think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service.

We don't just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special.

We promote hybrid working, and value in-person collaboration so encourage time in our offices – either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we aren't able to offer fully remote working.

Blue Light Card is an equal opportunities employer. We're committed to building a diverse and inclusive team where different perspectives and experiences help us grow, innovate, and better reflect the communities we serve. We make recruiting decisions based on your experience and skills. In the event of a high number of applications, we'll prioritise candidates who meet both the essential and desirable criteria for the role.

What We Offer

• 25 days annual leave plus public holidays and an additional day off for your birthday
• A Moments that Matter day – one extra day of leave each year to use for something that matters to you
• Buy and sell holiday scheme of up to 5 days
• A volunteering/fundraising day – one paid day each year to give something back to the community
• Annual company bonus scheme – linked to both company and individual performance
• Your own Blue Light Card and exclusive access to thousands of discounts
• Personal growth fund of £450 per year to invest in your development
• Private Medical Insurance that includes cover for pre-existing conditions
• Auto-enrolment pension scheme via salary sacrifice, with 100% of employer NI savings reinvested into your pension
• Enhanced Maternity, Partner, Adoption and Shared Parental Leave
• Healthcare cash-back plan
• Colleague Assistance Programme – 24/7 confidential support whenever you need it
• Hybrid working and flexible hours
• EV charging and free parking onsite at HQ
• Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks and well stocked snack drawers!)
• On-site gym including free HIIT and stretch classes at HQ

#LI-Hybrid