The Principal Observability Engineer is responsible for defining, leading, and advancing enterprise observability strategy, architecture, and implementation across applications, platforms, infrastructure, and operational services. This role requires deep hands-on expertise with Dynatrace SaaS and recent Dynatrace platform capabilities and innovations, as well as strong experience with OpenTelemetry, cloud-native observability, AIOps, and agentic operations.
This individual will serve as a principal-level technical leader, applying strategic thinking, systems architecture expertise, and sound decision-making to establish modern observability standards and scalable telemetry practices. Working in a fast-paced, highly collaborative technology environment, this role partners closely with engineering, site reliability, platform, security, infrastructure, operations, and architecture teams to guide the organization beyond traditional monitoring toward more intelligent and adaptive operational models.
Define and evolve our enterprise observability vision, standards, principles, and roadmap, using strategic thinking and sound judgment to align technical direction with business needs.
Lead the implementation, optimization, and adoption of Dynatrace SaaS and its latest platform capabilities across the enterprise.
Establish scalable telemetry architecture and OpenTelemetry standards that improve consistency, interoperability, and long-term flexibility.
Design observability solutions for Kubernetes, containers, microservices, distributed applications, and public cloud environments.
Apply AIOps and agentic operations capabilities to strengthen detection, event correlation, diagnosis, automation, operational response, and continuous improvement.
Develop and maintain service health models, SLOs, dashboards, alerting strategies, telemetry governance, and observability best practices that support operational excellence and service reliability.
Collaborate across engineering, site reliability, platform, security, infrastructure, operations, and architecture functions to expand observability adoption and maturity.
Guide the transition from legacy monitoring practices to modern, adaptive, and outcome-focused observability models, including initiatives involving production systems and enterprise platform transformation.
Mentor engineers, influence technical direction, solve complex problems, and help shape enterprise architecture and engineering standards.
Master’s degree from an accredited college or university in Computer Science, Information Systems, Engineering, or a related technical field.
8+ years of experience in observability, monitoring, site reliability engineering, platform engineering, infrastructure engineering, or related technical disciplines.
Deep hands-on experience with Dynatrace SaaS and recent Dynatrace platform capabilities and innovations.
Strong experience with OpenTelemetry and telemetry instrumentation, collection, and architecture practices.
Experience designing and implementing observability solutions for cloud-native infrastructure, distributed systems, and modern application environments.
Hands-on experience implementing AIOps and/or agentic operations capabilities.
Strong understanding of metrics, logs, traces, event correlation, service health, alerting models, and operational intelligence.
Demonstrated ability to apply lessons from traditional monitoring approaches to modern observability strategy and technical design.
Proven ability to lead technical initiatives, influence architectural decisions, and drive adoption across multiple teams and stakeholders.
Strong verbal and written communication skills, with the ability to collaborate across functions and influence technical and non-technical stakeholders.
Experience leading enterprise-scale observability transformation initiatives.
Experience with AWS, Azure, and/or Google Cloud Platform.
Strong knowledge of site reliability engineering principles, including SLIs, SLOs, incident response, and operational resilience.
Experience with automation, orchestration, and remediation workflows.
Familiarity with additional observability platforms, frameworks, or ecosystems beyond Dynatrace.
Experience with scripting or programming languages such as Python, Go, Bash, or JavaScript.
The FreedomPay Commerce Platform is the best way for merchants to simplify complex payment environments. Validated by the PCI Security Standards Council for Point-to-Point Encryption (P2PE) along with EMV, Tokenization, Contactless and DCC capabilities, global leaders in retail, hospitality, gaming, education, healthcare and financial services trust FreedomPay to deliver unmatched security and advanced value added services.
Since our launch in 2000, FreedomPay has been a pioneer in Next Level Commerce™, including mobile payments, cashless solutions, virtual and remote terminals, payment processing, intelligent analysis, routing of promotions, incentives and customer relationship management services.
As the industry's first TransAtlantic payments solution with integrations across top point-of-sale, device manufacturers and payment processors, supported by rapid API adoption, FreedomPay is driving the future of commerce and customer interaction. With offices in Philadelphia, Las Vegas and London, FreedomPay continues to make your payments faster, simpler, safer and smarter. For more information, go to www.freedompay.com.
