FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.
The Cloud Operations Engineer is responsible for supporting the operational stability, reliability, and continuous improvement of enterprise public cloud environments across AWS and Azure. This role serves as a key member of the Public Cloud Operations team and is responsible for monitoring cloud services, managing incidents, supporting production operations, maintaining compliance and governance controls, executing recovery and resiliency activities, and driving operational excellence through automation and continuous improvement.
The individual will work closely with Cloud Engineering, Enterprise Monitoring, Cybersecurity, Infrastructure Services, and Application Support teams to ensure cloud platforms remain secure, compliant, highly available, and operationally efficient. The role requires hands-on experience with AWS, Azure, Dynatrace, Splunk, Terraform, Terraform (IaaC) , ServiceNow, and automation tooling, while maintaining a strong focus on customer experience, platform reliability, and operational effectiveness.
Position Title: Principal Infrastructure Engineer
Career Level: P4
Job Category: Assistant Vice President
Role Type: Hybrid
Job Location: Bangalore
The Public Cloud Operations team provides 24*7 operational support for AWS and Azure cloud platforms, focusing on monitoring, incident management, production support, governance, automation, service health, and platform reliability. Enterprise OpenShift and Kubernetes platforms, focusing on platform administration, cluster reliability, automation, security, monitoring, incident management, and production support. The team partners closely with Cloud Engineering, Cybersecurity, Enterprise Monitoring, Infrastructure Services, and Application Support teams to deliver secure, stable and resilient cloud services across the enterprise
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline, with 10+ years of experience in Cloud Operations, Infrastructure Operations, Production Support, Site Reliability Engineering (SRE), or Enterprise Technology Services.
We are committed to providing an inclusive and accessible hiring process. If you require accommodation at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience
FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.
First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of more than 500 branches and offices in 30 states; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; and a nationwide direct bank. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets.
Visit firstcitizens.com or call toll-free 1.888.FC DIRECT (1.888.323.4732). First Citizens Bank. Forever First®. Member FDIC. Equal Housing Lender.
Social Media Terms of Use: https://www.firstcitizens.com/socialterms
