Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

Responsible for managing a mixed portfolio of our largest TMC agency partners in the UK/PAN EU, and key corporate customers. This role is responsible for identifying revenue opportunities and delivering revenue and share growth for the AJB, while raising the awareness of the AA brand, in the UK and wider EMEAI region. You will work closely with our Skyview based Global Agency team and our JB partners across the region. This role is also responsible for managing all aspects of sales, strategy, & engagements for these TMCs partners. Also, this role will be responsible for analysis and providing data/account reviews on a regular basis for each TMC and corporate customer, jointly with partners.

What you'll do

Key Responsibilities & Accountabilities:

• To implement and account manage our largest Agency agreements in the UK/PAN EU, collaboratively with partners and head office global agency team to enhance our position overall with the TMCs.
• To focus on strong analytics on the TMC performance and identifying areas of opportunity.
• To identify and develop new revenue opportunities within these TMC partners & corporate portfolio.
• To focus on driving new business/revenues by leveraging our network and position in the global marketplace, developing broad, senior relationships throughout the customer base and AA.
• To identify SME business & successfully implement and promote within our TMC customers.
• To conduct partnership performance reviews & corporate QBRs to ensure targets are being met.
• To deliver high impact presentations and reviews to senior management level agency & corporate customers.
• To identify and participate in targeted customer and community events.
• To prioritize time on revenue opportunities & account performance to maximize results.
• To understand the competitive landscape and work with AJB stakeholders to ensure AJB products and agreements are competitive.
• To work collaboratively with all key stakeholders within AA and across our JB partners.
• To maintain expertise in both AA and alliance products and services, including oneworld and JB partners (British Airways, Iberia and Finnair). Tailor the market offering to meet specific account needs
• To conduct discussions with customers to understand their view and increase mutual value.
• To update AA Saleshub with all Account planners & activities for all customers within the portfolio.

All you'll need for success

• Strong leadership and motivation skills
• Strong commercial acumen and communication skills
• Extensive B2B experience in both TMC, Agency & Corporate environment
• Strong understanding of the entire managed travel ecosystem and the many inputs that influence it
• Superior organizational / planning, analytical and problem solving skills
• Proactive business professional that thrives on challenging the status quo
• Ability to work independently and across different cultures
• Excellent strategic and analytical skills
• Strong administrative, negotiation and interpersonal skills
• Demonstrate sound judgment and decision-making ability
• Self-motivated, and possess a positive attitude
• Thorough knowledge of airline / travel industry and AA product / destinations
• Travel required within the UK/EU and to North America

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.