Humana is building a new enterprise capability to improve customer contactability, establish consistent capture and verification practices, and ensure consent and preferences are applied across channels, platforms and vendors. This work sits at the intersection of customer experience, data, technology, operations, legal, privacy and compliance. It represents new terrain for Humana, carries significant enterprise visibility and requires a leader who can turn ambiguity into a practical roadmap and measurable results.
Beyond building the foundation, the role carries ongoing marketing responsibility for driving adoption of the capabilities and policies that support Humana’s customer engagement operating system.
ROLE MANDATE Create the operating discipline, cross-functional alignment and executive visibility required to expand compliant customer reach and honor customer choice everywhere, every time.
The Principal, Enterprise Capture & Consent will serve as the senior marketing lead and program integrator for Humana’s enterprise capture and consent agenda. This individual will shape strategy, translate legal and compliance requirements into actionable business and technology priorities, and coordinate delivery across Marketing, Digital, Technology, Data, Operations, Legal, Privacy, Compliance and channel teams.
The successful candidate operates proactively with limited direction, anticipates issues before they slow delivery, and creates the structure needed to advance complex work. They must influence and hold senior cross-functional leaders accountable to commitments and timelines without relying on formal authority. They will also develop clear, decision-oriented PowerPoint presentations and executive updates for senior leadership.
Much of the infrastructure setup and foundation building, including platforms, data flows, verification services and vendor integrations, will be delivered by partner teams in Technology, Digital, Data and Operations. This leader sets direction, defines requirements and drives that work through influence rather than owning delivery directly.
Acts as a single-threaded leader for outcomes, tradeoffs and momentum.
Anticipates issues, develops options and advances work with limited direction.
Creates accountability with AVP and VP partners through clarity, trust and disciplined follow-through.
Distills complex compliance, data and technology topics into decisions and actions.
Raises risks directly, resolves ambiguity and escalates when commitments or outcomes are at risk.
Builds practical solutions in new terrain while maintaining rigorous compliance and control discipline.
An updated resume is required for consideration. Please ensure your resume is attached when submitting your application.
This position will require you to work in Eastern Standard Time (EST) hours.
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
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The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$150,000 - $206,300 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 11-13-2026
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana will never ask, nor require a candidate to provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact yourcareer@humana.com to validate the request
At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.
