About Exotel

Exotel is a leading full-stack customer engagement platform and business-focused virtual telecom operator powering 70M+ customer conversations daily across voice, messaging, video, and AI.

Founded in 2011, Exotel serves 6000+ businesses across India, Southeast Asia, the Middle East, and Africa through its Omnichannel Contact Centre, Communication APIs, and Conversational AI platforms. The company recently received a Virtual Telecom Operator license, enabling fully compliant end-to-end VoIP telephony services.

Backed by a $100M Series D funding round and with $50M+ ARR, Exotel continues to help fast-growing enterprises scale customer engagement across emerging markets.

Exotel was also recognised at the ET Startup Awards 2022.

What You’ll Do

• Drive technical architecture decisions and influence the product roadmap

• Explore and adopt new technologies to improve system scalability, reliability, and efficiency

• Provide architectural guidance and technical mentorship to engineering teams

• Improve deployment processes, SLAs, operational efficiency, and engineering best practices

• Build scalable systems and drive operational excellence across teams

• Collaborate closely with cross-functional stakeholders across Product, Engineering, and Operations

• Mentor junior engineers and contribute to building a high-performance engineering culture

What We’re Looking For

Must Have

• 7+ years of software engineering experience with a Bachelor’s/Master’s degree in Computer Science or equivalent

• Strong experience in backend/product engineering environments

• Hands-on experience with cloud platforms: AWS (preferred), Azure, or GCP

• Strong understanding of:

• Distributed systems

• Microservices architecture

• 3-tier architecture

• Scalability and performance engineering

• Experience designing and developing RESTful services

• Strong Linux, networking, and scripting fundamentals

• Experience with scalable data stores and data modelling

• Familiarity with databases such as MySQL, MongoDB, Aerospike, etc.

• Strong programming expertise in one or more languages:

• Golang (preferred)

• PHP (preferred)

• Python

• Good understanding of:

• Data structures

• Multithreading

• Concurrency concepts

• Experience with DevOps and infrastructure tooling, such as:

• Kubernetes

• Jenkins

• Git

• Ansible

• Familiarity with monitoring and observability tools like Grafana, Kibana, and Elasticsearch

• Strong networking fundamentals:

• Firewalls

• Proxies

• DNS

• Load Balancing

• Strong analytical, problem-solving, and communication skills

• Ownership mindset with a strong DevOps culture — “you build it, you own it”

Good to Have

• Experience in telecom, CPaaS, or high-scale messaging systems

• Exposure to telecom protocols and cloud telephony systems

• Experience integrating with:

• SMS gateways

• WhatsApp/IP messaging services

• Practical experience managing production-scale distributed systems

• Exposure to ETL/data pipeline systems

• Prior experience in high-growth product startups is a plus