Job Description

We’re building the AI-driven future of customer success, from retention to growth!

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link

About This Role:

We’re looking for a full-time Principal Engineer II to join our Engineering team, reporting to the Senior Director, Engineering. This role is a hybrid role based out of our Bangalore, India location.

In this role, you’ll play a key role in building and maintaining secure, scalable, high-performance core services for the native AI Platform by utilising your strong expertise in Core Java, Spring Framework, Spring Boot, Node.js, Angular, API development, MongoDB, PostgreSQL, Neo4j, and AWS. This is a great opportunity for someone who thrives in a dynamic, cloud-native development environment and enjoys working cross-functionally with teams like product management and design. The ideal candidate brings strong skills in backend development, with a focus on quality, performance, and hands-on experience in handling authentication and authorization for AI-native platforms.

What You'll Do:

• Design, develop, and maintain robust backend applications using Core Java, Spring Boot, and Node.js.

• Build and manage RESTful APIs and microservices for a scalable platform.

• Develop systems that are both Headless and dynamic, responsive front-end applications using Angular

• Work with MongoDB and PostgreSQL for schema design, data modeling, and performance optimization.

• Develop and manage SSO, Authentication, and Authorisation services.

• Deploy, monitor, and optimize solutions in AWS cloud environments (EC2, K8, S3, RDS, Lambda, etc.).

  Collaborate with QA, DevOps, and Product teams for seamless delivery.

• Participate in system architecture design, code reviews, and technical discussions.

• Troubleshoot production issues, ensure reliability, and improve application performance.

• Mentor junior engineers and contribute to engineering best practices in building secure and scalable native AI platform services.

This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.

What We're Looking For:

Must-have skills or experience:

• Over 8 years of professional development experience in backend and full-stack engineering.

• Strong expertise in Java (Core Java, Spring Boot, Spring Data, Spring Security).

• Hands-on experience with Node.js for backend services.

• Proven experience in API development and microservices architecture.

• Proficiency in Angular (latest versions) for front-end development.

• Experience with MongoDB and PostgreSQL (data modeling, query optimization).

• Strong working knowledge of secured API Gateway, Authentication and Authorisation services development.

• Practical experience with AWS cloud services (EC2, K8, S3, RDS, Lambda, CloudWatch, etc.).

• Familiarity with CI/CD pipelines, Docker.

• Strong understanding of design patterns, clean code, and scalable architecture.

• Excellent problem-solving and debugging skills.

• Ability to work independently and lead technical discussions.

Nice-to-have skills or experience:

• Experience with OAuth2.1 standards, MCP, OpenAI Protocols

• Knowledge of caching technologies (Redis, Hazelcast, etc.).

• Experience with serverless and cloud-native architectures.

• Prior experience in Agile/Scrum environments.

Education:

• Bachelor’s/Master’s degree in Computer Science, Engineering, or related field.

Why You’ll Love It Here:

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.

• We offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Our Core Values We are guided by our values and our mission to be living proof you can win in business while beingHuman-First Learn morehere

Our Growth OpportunitiesFrom mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.

Our Parody VideosNo explanation needed. Just watch themhere!

If this sounds like the right role for you, we’d love to hear from you.

Additional Information

We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com

If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.