Location: Bengaluru,Karnataka,India
We’re looking for an experienced Principal Engineer to lead and shape the technical direction of our engineering organization at HappyFox. This role combines strategic and hands-on responsibilities, from designing and developing scalable, enterprise-grade products to implementing practices that enable rapid, consistent releases.
As a Principal Engineer, your primary responsibility is to accelerate high-quality product delivery, driving business objectives and optimizing engineering team productivity. You’ll work closely with CTO and collaborate with engineering leadership to shape the technical vision and roadmap while fostering a collaborative environment that empowers developers to continuously improve engineering standards and practices.
We’re looking for someone who has:

HappyFox is a global leader in AI-powered customer support software, trusted by 2,000+ organizations across 70+ countries. Recognized by PCMag as the best support solution for over six years, HappyFox delivers modern, unified platforms that simplify complex workflows across Customer Service, IT, HR, Facilities, and more.
Our complete support stack:
AI powered omni channel Help Desk with chatbot and copilot
Modern ITSM Service Desk with ITIL Framework in place
Automation and Business Intelligence
HappyFox stands out for its intuitive design, full-stack capabilities, ease of adoption, and world-class customer service.
Careers at HappyFox
At HappyFox, we foster a culture of innovation, autonomy, and meaningful work. We offer a remote-friendly, growth-focused environment where great ideas thrive. If you're passionate about building impactful products and solving real-world challenges, explore our open roles on our careers page.
Happy employees. Happy customers.