Job Description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Principal Customer Success Manager based in the United States.

This is a senior individual contributor role responsible for the success of the organization’s most strategic and complex customer relationships.

You will shape long-term account strategies that strengthen retention, expansion, and measurable customer value.

The role combines executive relationship management with hands-on leadership across technical, commercial, and operational challenges.

You will serve as a trusted advisor to senior customer stakeholders and a senior voice of the customer internally.

Working across Sales, Service Delivery, Product, Support, Engineering, and Executive teams, you will remove blockers and drive meaningful outcomes.

You will also turn lessons from complex engagements into scalable Customer Success programs, plays, and best practices.

This is an opportunity to influence both high-value customer outcomes and the broader evolution of a mature Customer Success organization.

Accountabilities

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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