Job Description

Job Location: SEATTLE, WA 98109Help teams take full advantage of the tech tools they use every day in the workplace.

RUN Studios and our client partner, a major technology company, are seeking a highly motivated Principal Customer Engineer to support customers who are adopting Microsoft’s Teams Platform and Teams Events solutions. In this role, you will partner closely with organizations to help them deliver impactful, engaging experiences for employees, customers, and partners. As a Principal Customer Engineer, you will guide customers in realizing meaningful outcomes from their investments in workplace technologies, including Microsoft Teams, Teams Live Events, Microsoft Viva, and Microsoft Copilot.

As a Principal Customer Engineer, You Will

• Enables customers to achieve their desired outcomes based on their investments in workplace technologies.
• Manages customer executive relationships through project reviews, strategic escalations, and administration of project commitments.
• Clarifies definition of customer conditions of success and proposes strategies to address risks and concerns with meeting customer condition of success resulting in improved experience, value realization, and acceleration of customer desired outcomes.
• Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations (e.g., by application of technical capabilities).
• Gathers insights (e.g., feedback around technical preferences, environments, business needs, engagement experience), and maps architecture and digital transformation solutions to business outcomes.
• Develops and expands impactful relationships with customer and partner architects, specialists, event decision makers, and business stakeholders.
• Proactively uses knowledge of relevant products, services, and value propositions in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.
• Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners.

In This Role, You Bring

• Successful track-record of cross-functional collaboration with contributors and stakeholders across multiple seniority levels.
• Excellent interpersonal, communication and presentation skills.
• Demonstrated achievement within a results-driven, highly ambiguous, and dynamic environment.
• Ability to communicate technical concepts in simple ways to broad audiences.
• Experience in all aspects of virtual and hybrid event production.
• Knowledge or experience with Microsoft Teams.
• Experience in the role of technical director / producer in support of introductory presentations, demonstrations, technical consulting, virtual event production, and hybrid event production using Microsoft Teams platform.
• Strong capacity for leading change, dealing with ambiguity, and providing creative solutions.
• Proficient in livestreaming software and technology including OBS, vMix, NewTek NDI, RTMP, or equivalent software.
• Proficient with audio/video hardware including cameras, microphones, lighting, video capture devices, mixers, etc.
• Knowledge of corporate networks, VPN, and security.
• Access to reliable high-speed internet for remote event production.
• Experience with video and audio routing via hardware and software controls.
• Experience with supporting Windows and Mac OS operating systems specifically audio and video hardware and associated drivers.

Additional Position Details

• Supervisory Responsibilities
• None.
• Physical Demands
• Must be able to lift 15 lbs.
• Must be able to accommodate prolonged periods of sitting at a desk and working on a computer.
• Work Environment
• Typical environment for remote work. You may need to be in the office 1-2 days per week to support client expectations.
• Travel
• 15% as assigned to support customers.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or be assigned at any time with or without notice.

At RUN Studios we recognize our ultimate success depends on our talented and dedicated workforce. We understand, value, and are grateful for the invaluable contributions made by each employee. Our goal is to provide a comprehensive program of evolving competitive benefits specifically designed to support the needs of our employees and their dependents.

Compensation

Pay Range: $120k - $150k

The successful candidate’s pay will be based on various factors such as individual qualifications and work location.

Benefits

Benefits and perks may vary depending on location and nature of the work, but eligible employees have access to medical, dental, vision, life, and AD&D benefits, health savings and flexible spending accounts, other telehealth and wellness benefits, a minimum of seven paid holidays per year, accrual of at least 6.5 days (Temporary Employment) to at least 15 days (Regular Employment) of paid time off per year, a 401k plan with company match, discretionary bonuses dependent on company, team or individual performance, and referral bonuses for eligible hired referrals.

As an equal opportunity employer, RUN Studios is committed to pay equity and does not discriminate on the basis of race, color, religion, national origin, gender, gender identity or expression, sexual orientation, genetic information, protected veteran status, disability, age, or other legally protected status.

Qualifications