Job Description

Inbox Business Technologies is seeking a highly capable Principal Consultant - JIRA to lead and support enterprise Jira / Jira Service Management (JSM) implementations, consulting engagements, and ITSM transformation initiatives. The role requires strong technical expertise, stakeholder management capability, and experience working in enterprise environments to drive successful delivery and optimization of Jira-based solutions.

Responsibilities

• Lead and support enterprise Jira / Jira Service Management (JSM) implementations and enhancements

• Configure and optimize workflows, SLAs, automation rules, permission schemes, and service projects within Jira / JSM

• Analyze business and technical requirements and translate them into scalable Jira-based solutions

• Drive stakeholder discussions, solution workshops, requirement gathering, and implementation activities

• Support ITSM processes including Incident, Change, Problem, Request, and Asset Management practices

• Contribute to solution design, technical advisory, and customer-facing engagements

• Work closely with internal teams, customers, and project stakeholders to ensure successful delivery and adoption

• Support troubleshooting, optimization, integrations, and continuous improvement initiatives

Requirements

✔ Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field

✔ 5–8 years of hands-on experience with Jira / Jira Service Management (JSM) and enterprise IT environments

✔ Strong understanding of ITSM processes including Incident, Change, Problem, Request, and Asset Management

✔ Experience with Jira/JSM administration, workflow configuration, SLA management, permission schemes, and service project implementations

✔ Experience in requirement gathering, stakeholder alignment, and solution discussions

✔ Strong analytical, problem-solving, communication, and stakeholder management skills

Preferred

• ITIL certification
• Exposure to Jira Asset Management (Insight)
• Basic knowledge of REST APIs, HTML, or JavaScript
• Experience working in enterprise IT environments
• Customer-facing implementation or consulting experience preferred

Equal Opportunity & Inclusion

We are proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity or expression, national origin, age, disability, genetic information, or pregnancy.

At Inbox Business Technologies, we celebrate diversity and strive to create an inclusive space where every team member is valued. We strongly encourage applicants from underrepresented backgrounds to apply and contribute their unique ideas, experiences, and voices to a company that believes in equality and embraces new ways of thinking.