Job Description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

We are seeking a Trading Service Hub Operational Consultant to support business-critical trading applications. The role combines Energy/Commodity Trading and ETRM expertise, service operations consulting, Business Analysis and structured problem solving to support operational stability and continuous improvement.

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Key Responsibilities

• Assess Trading Service Hub operations and recommend improvements to application support and service reliability.
• Analyze business-critical incidents, assess trading impact and advise business, Service Desk and technical teams on prioritization and resolution.
• Perform root-cause analysis and recommend sustainable solutions to recurring operational issues.
• Review incident, problem, service request and escalation processes and recommend improvements.
• Facilitate stakeholder workshops and translate trading-user issues and business needs into functional requirements for technical teams.
• Analyze service performance, risks and dependencies; present recommendations for automation and process optimization.
• Support readiness assessments for releases, changes and new trading capabilities.
• Develop support documentation and operating procedures, and share domain knowledge to strengthen first-line resolution.

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Mandatory Skills & Experience

• 10+ years of overall IT / Trading technology experience.
• Mandatory ETRM experience and strong Energy/Commodity Trading knowledge, including trading applications and operational processes.
• Experience in Trading Service Desk, Application/Production Support or Service Operations, including complex incidents and cross-team escalations.
• Strong Business Analysis, requirements gathering, process analysis and impact assessment skills.
• Strong troubleshooting, problem-solving and root-cause analysis capabilities in business-critical trading environments.
• Sound understanding of incident, problem, change and service management principles.
• Effective communication and stakeholder engagement with traders, business users, technical SMEs, vendors and senior management.

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Preferred Skills

• Hands-on functional experience with Endur or equivalent ETRM platforms.
• Knowledge of Front, Middle and Back Office, Risk and trading lifecycle processes.
• Experience with ITIL/ITSM environments, cloud-hosted trading applications and modern support models.
• Experience supporting service improvement, automation and operational transformation initiatives.

Applications from people with disabilities are explicitly welcome.

Mandatory Skills: ETRM Energy Trading and Risk Management .

Experience: 8-10 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.