Job Description

AVAS L3 Support

Analytics Value Added Service team is a team which Implements OFSAA (Oracle Financial Services Analytical Application) Value Added Services products at various Tier1, Tier2, Tier 3 Banks and financial institutions.

Key strength of AVAS is our experience in supporting OFSAA product Implementations for their Postproduction activities and for any other associated support on a global basis. OFSAA products are implemented across the Asia Pacific, Africa, Americas, Middle East and Europe, in leading countries such as United Arab Emirates, Kuwait, Singapore, Malaysia, Japan, Korea, Brazil, America, United Kingdom, Spain, Greece, Jordan, Lebanon Switzerland, India etc. The Oracle OFSAA architecture offers a variety of implementation options, ranging from individual sites, local and regional hubs, cloud and centralized compliance. The OFSAA technology aligns to the operating model of the firm, rather than requiring their business processes to map to the technology.

Your Opportunity

You will be responsible for applying your extensive hands-on knowledge of OFSAA Managed services to support the existing client’s post live requirements and also for any support activities for new clients for OFSAA Projects. AVAS also takes up Health checks, Advisory support, You would be responsible for the entire development life cycle viz., development till production implementation.

Your Qualifications

• Any Computer Science graduate
• 5+ years in L3 Software Production support (preferably in OFSAA product or similar products) – in Banking domain projects. If you have OFSAA Product implementation experience also will help.
• Expertise in Oracle database, SQL, PL/SQL with exposure to analytical functions and data modelling.
• Expertise in Query fine-tuning to ensure optimized execution and worked served as the First point of escalation for application-related incidents, providing detailed analysis and permanent solutions.
• Should have implemented / supported / Developed OFSAA Products – Preferably with good debugging / critical Problem-solving skills.

Our Ideal Candidate

• Preferably worked in Banking Support Projects in L2/L3 capacity and led few L1/L2 team members.
• Experience in OFSAA Implementation / product support / development for 3+ Years.
• Hands-on experience in writing Oracle queries, possess problem solving skills and also has customer facing experience.
• Exposure to ITIL-based processes such as Incident Management, Problem Management, and Change Management.
• Aspire to learn new tools as per the project needs.
• Maintain accurate and up-to-date documentation for known issues, troubleshooting steps, and knowledge base articles.
• Experience in client handling, RCA writing, production / Patch deployment etc.
• Handled Severity 1 issues and has worked in shifts as required.

Your Responsibilities

As an integral part of the AVAS team you will be responsible for the following –

• Serve as the First point of escalation for application-related incidents, providing detailed analysis and permanent solutions.
• Run / Monitor /Debug Periodic Batches
• Perform Root Cause Analysis (RCA) and implement corrective and preventive measures.
• Analyze application logs, backend services, and infrastructure metrics to troubleshoot issues effectively.
• Collaborate with L1/L2 /L3 support teams, developers, QA, and DevOps to resolve complex technical problems.
• Participate in ITIL-based processes such as Incident Management, Problem Management, and Change Management.
• Contribute to the planning and verification of deployments, ensuring rollback and recovery procedures are defined and evaluated.
• Maintain accurate and up-to-date documentation for known issues, troubleshooting steps, and knowledge base articles.
• Develop and improve monitoring and alerting strategies to proactively detect and address issues.
• Support audits and compliance checks related to application stability, access, and change control.
• Participate in an on-call rotation to provide after-hours support as needed.
• 2-5 years of experience in OFSAA or similar product production support , AMS experience
• Willingness to work on Shifts as per the Project requirement.
• Experience in Triaging Issues reported, worked with major incident management tools like My Oracle Support, Service Now etc., customer facing skills etc.
• How do you rate (scale of 10) yourself in querying, Debugging, Triaging skills in Managed services Projects?
  • Five & above is good .
• How do you rate (scale of 10) yourself in OFSAA product technical knowledge/
  • Six and above is good (technically)
• Do you have expertise in L3 OFSAA Product support and has worked on Sev1 issues during the stint?
  • Yes
• Have you used MOS or SNOW (Service Now) or related products for incident management?
  • Yes, I have used it. I have good exposure in using and contributing to it.
• Experience in data modelling, ETL?
  • Know the fundamentals of data modelling (tables, views, data types, index, etc.,)
• Experience in Banking domain :
  • Yes

Filtration criteria:

Screening Criteria Questionnaire

AVAS L3 Support

Analytics Value Added Service team is a team which Implements OFSAA (Oracle Financial Services Analytical Application) Value Added Services products at various Tier1, Tier2, Tier 3 Banks and financial institutions.

Key strength of AVAS is our experience in supporting OFSAA product Implementations for their Postproduction activities and for any other associated support on a global basis. OFSAA products are implemented across the Asia Pacific, Africa, Americas, Middle East and Europe, in leading countries such as United Arab Emirates, Kuwait, Singapore, Malaysia, Japan, Korea, Brazil, America, United Kingdom, Spain, Greece, Jordan, Lebanon Switzerland, India etc. The Oracle OFSAA architecture offers a variety of implementation options, ranging from individual sites, local and regional hubs, cloud and centralized compliance. The OFSAA technology aligns to the operating model of the firm, rather than requiring their business processes to map to the technology.

Your Opportunity

You will be responsible for applying your extensive hands-on knowledge of OFSAA Managed services to support the existing client’s post live requirements and also for any support activities for new clients for OFSAA Projects. AVAS also takes up Health checks, Advisory support, You would be responsible for the entire development life cycle viz., development till production implementation.

Your Qualifications

• Any Computer Science graduate
• 5+ years in L3 Software Production support (preferably in OFSAA product or similar products) – in Banking domain projects. If you have OFSAA Product implementation experience also will help.
• Expertise in Oracle database, SQL, PL/SQL with exposure to analytical functions and data modelling.
• Expertise in Query fine-tuning to ensure optimized execution and worked served as the First point of escalation for application-related incidents, providing detailed analysis and permanent solutions.
• Should have implemented / supported / Developed OFSAA Products – Preferably with good debugging / critical Problem-solving skills.

Our Ideal Candidate

• Preferably worked in Banking Support Projects in L2/L3 capacity and led few L1/L2 team members.
• Experience in OFSAA Implementation / product support / development for 3+ Years.
• Hands-on experience in writing Oracle queries, possess problem solving skills and also has customer facing experience.
• Exposure to ITIL-based processes such as Incident Management, Problem Management, and Change Management.
• Aspire to learn new tools as per the project needs.
• Maintain accurate and up-to-date documentation for known issues, troubleshooting steps, and knowledge base articles.
• Experience in client handling, RCA writing, production / Patch deployment etc.
• Handled Severity 1 issues and has worked in shifts as required.

Your Responsibilities

As an integral part of the AVAS team you will be responsible for the following –

• Serve as the First point of escalation for application-related incidents, providing detailed analysis and permanent solutions.
• Run / Monitor /Debug Periodic Batches
• Perform Root Cause Analysis (RCA) and implement corrective and preventive measures.
• Analyze application logs, backend services, and infrastructure metrics to troubleshoot issues effectively.
• Collaborate with L1/L2 /L3 support teams, developers, QA, and DevOps to resolve complex technical problems.
• Participate in ITIL-based processes such as Incident Management, Problem Management, and Change Management.
• Contribute to the planning and verification of deployments, ensuring rollback and recovery procedures are defined and evaluated.
• Maintain accurate and up-to-date documentation for known issues, troubleshooting steps, and knowledge base articles.
• Develop and improve monitoring and alerting strategies to proactively detect and address issues.
• Support audits and compliance checks related to application stability, access, and change control.
• Participate in an on-call rotation to provide after-hours support as needed.
• 2-5 years of experience in OFSAA or similar product production support , AMS experience
• Willingness to work on Shifts as per the Project requirement.
• Experience in Triaging Issues reported, worked with major incident management tools like My Oracle Support, Service Now etc., customer facing skills etc.
• How do you rate (scale of 10) yourself in querying, Debugging, Triaging skills in Managed services Projects?
  • Five & above is good .
• How do you rate (scale of 10) yourself in OFSAA product technical knowledge/
  • Six and above is good (technically)
• Do you have expertise in L3 OFSAA Product support and has worked on Sev1 issues during the stint?
  • Yes
• Have you used MOS or SNOW (Service Now) or related products for incident management?
  • Yes, I have used it. I have good exposure in using and contributing to it.
• Experience in data modelling, ETL?
  • Know the fundamentals of data modelling (tables, views, data types, index, etc.,)
• Experience in Banking domain :
  • Yes

Filtration criteria:

Screening Criteria Questionnaire

Career Level - IC3

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