Job Description

About LegalZoom

LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 25 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you’re ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can’t wait to meet you.

​​Human-in-the-Loop

At LegalZoom, we operate with a human-in-the-loop model, where AI enhances—rather than replaces—human judgment. We believe the strongest outcomes for our customers come from thoughtfully integrating human expertise with AI capabilities to improve accuracy, safety, and decision-making.

To align with our AI-integrated operating model, our interview process will assess AI fluency, curiosity, and measurable/impactful workflow integration.

Where we work

We believe work should work for you. LegalZoom supports a remote-friendly environment that gives employees flexibility and balance. Our Austin, Beaverton, Frisco, Los Angeles Metro, and San Francisco Bay Area offices allow our employees to collaborate with teammates and offer special onsite events, lunches, and more.

This hybrid position will work remotely as well as onsite in our Sherman Oaks office.

Overview

We are seeking an experienced communications leader to serve as LegalZoom's principal expert on communications strategy — a highly visible, cross-functional individual contributor role in the LegalZoom Marketing organization. In this role, you will operate as a trusted strategic partner to our CEO and senior leadership team, shaping the narratives, data-backed insights, and platform strategy that establish LegalZoom as a champion of, and authority on, small businesses — elevating the stories of the millions of entrepreneurs who use LegalZoom.

This is an individual contributor role: you'll drive impact through mastery of your craft, company-wide influence, and direct partnership with executive leadership, rather than through building or managing a team.

You will

• Serve as a strategic communications partner to LegalZoom's CEO and senior executives across Marketing, Product, People, and other teams, shaping the company's core narratives and driving stories that advance top-level company goals
• Own media relations strategy and execution to drive mainstream awareness of important business and product milestones, our mission and brand, small business success stories, and other work that advances our reputation among key audiences in business, technology, etc.
• Drive internal communications strategies that build trust and alignment on company culture, values, vision, and LegalZoom's business goals
• Own communications planning and execution for our quarterly earnings process, in close partnership with Investor Relations and Finance
• Develop the overall external platform strategy that utilizes our data and leadership team, positioning LegalZoom as a key, authoritative voice on topics related to entrepreneurship and small businesses
• Partner with Marketing on the creation and promotion of initiatives that bring our brand promise to life and advance our platform
• Serve as a subject matter expert and thought partner across the function, developing communications frameworks and best practices that other teams can adopt and extend
• Other duties as assigned
• Occasional travel may be required as needed

You have

• 10–15+ years of experience in communications, with deep expertise in earned media and program strategy, as well as the expanding nature of communications work — from thought leadership to social media, paid placements, and other brand visibility programs
• Demonstrated mastery of the communications craft; recognized as a subject matter expert who operates with significant autonomy and minimal oversight
• Proven experience supporting C-suite executives' communications needs at a scaled company
• A track record of building consensus across teams and generating the support of leadership on critical company initiatives and cross-functional projects — through influence rather than formal authority
• Established, productive relationships with national business, technology, consumer, local, and vertical press
• Curiosity and a command of data and how it can be used to uncover insights that advance company narratives
• Excellent writing and editing skills and an ability to communicate creatively and succinctly
• Ability to engage effectively with all levels of the organization and influence across departments
• Passion for entrepreneurship and helping small businesses
• Remote employees should confirm that the internet service available has adequate bandwidth to support all work processes

The salary range for this role is $128,300-$205,200. Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short-Term/Long-Term Disability Insurance
• Plus other wellness benefits to include:

○ Fertility

○ Mental Health

○ One Medical

○ Fringe lifestyle benefits up to $250

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.