Job Description

At TOPdesk, we believe service teams deserve software that is reliable, scalable, and a pleasure to use. For more than 25 years, we’ve supported organizations worldwide with a platform that combines thoughtful engineering, practical innovation, and a culture rooted in collaboration and continuous improvement.

With €125M in revenue and a rapidly expanding international presence, TOPdesk is entering a defining phase of technical and strategic evolution. We are modernizing our platform, strengthening our cloud foundations, and investing in the engineering capabilities required to support long-term‑ global scale.

Why join TOPdesk?

• Shape the future of TOPdesk’s cloud platform by driving architectural decisions that influence reliability, scalability, and developer experience across the company.
• Lead complex, cross team‑ engineering initiatives that elevate our cloud maturity and accelerate our transition toward a more resilient, automated, and secure infrastructure.
• Partner directly with senior engineering and product leadership to define long-term‑ technical direction and ensure our platform supports TOPdesk’s strategic growth ambitions.
• Champion engineering excellence by improving how we design, build, and operate cloud native‑ systems—raising the bar for observability, automation, performance, and operational discipline.
• Work with colleagues who value ownership, transparency, and pragmatic problem-solving, and who care deeply about building software that genuinely improves how organizations deliver services.

As a Principal Cloud Engineer, you will play a key role in shaping and executing the cloud strategy behind our largescale SaaS platform, which supports thousands of customer environments with stringent availability and performance requirements. You bring deep technical expertise‑ and strong leadership, guiding architectural decisions, mentoring engineers, and ensuring technical alignment across teams.

Our platform operates under 24/7 uptime expectations. We continuously push the boundaries of scale, resilience, and efficiency. In this role, you will contribute by:

• Driving strategic cloud initiatives and major transformation efforts.
• Mentoring engineers on architecture, best practices, and complex problem-solving‑.
• Strengthening cross team‑ collaboration and ensuring coherent technical direction.
• Leading critical technical discussions and championing innovation.
• Taking end-to-end technical ownership of infrastructure transformation projects.
• Partner with business stakeholders to ensure cloud solutions directly support TOPdesk’s strategic objectives, with a strong understanding of how technology enables the business.

Night shifts (shared across teams) ensure continuity of service. You will help refine these operational processes so we remain both agile and highly reliable.

Tech Stack

You will work in a modern cloud ecosystem leveraging:

• Microsoft Azure (networking, compute, storage)
• Infrastructure as Code (Terraform)
• Configuration management (Puppet, Ansible)
• Container orchestration (Kubernetes, Azure AKS)
• Observability & monitoring (e.g., Influx, VictoriaMetrics, Nagios)
• Python and automation tooling

But, it’s not only about what we currently use. A successful candidate is expected to lead and bring our technology to the next level.

Where will you be working?

At TOPdesk’s headquarters in Delft, you will join one of our four SaaS platform teams—32 engineers dedicated to building a robust and scalable cloud platform. We value open communication, constructive feedback, and a professional environment where every voice is heard.

You are expected to be in the Delft office at least 3 days per week (in agreement with your manager) as this is a highly collaborative role.

Our teams work according to agile principles, continuously improving our platform through maintenance, cloud modernization, efficiency initiatives, and FinOps practices. We manage our backlog collaboratively and deliver in two‑week sprints, using retrospectives to refine our ways of working.

We expect you to bring both curiosity and discipline to technology. In the interview, we look forward to hearing how you have driven innovation and delivered meaningful technical improvements in your previous roles.

Qualifications

• You have at least 7 years of experience as a cloud engineer with Azure.
• You are a hands-on technical leader who drives major cloud transformations and unites stakeholders around shared objectives‑.
• You have a minimum of 3 years of experience with Terraform via CI/CD.
• You have experience with CAF and WAF.
• You have experience setting up (SQL) databases for scalability.
• You are proactive, take initiative, and can lead.
• You know how to identify dependencies early and cooperate with other engineering and non-cloud teams to support company goals.
• You believe in teamwork and clear communication as much as we do.
• You don’t mind a stand-by shift (evenings or weekends) from time to time.
• Relevant Azure certificates and TOGAF are an advantage, but not mandatory.

Additional Information

The nicest colleagues, a laptop, and a salary that grows with you. That is a no brainer, of course. But there’s more. Much more. In the Employee Handbook, you’ll discover all of our employment conditions.

Ready to apply?

Then send us your motivation letter and resume via the application form.

A few tips for your letter:

We value engineers who quickly adopt new technologies, remain adaptable in changing environments, and stay resilient under pressure. We encourage you to illustrate these qualities with a concrete example from your experience. We’re also keen to understand why this role interests you and what motivates you to join TOPdesk.