Job Description

Principal Change Manager

• Location: Parramatta CBD with access to hybrid work arrangements
• Employment type - Ongoing project-funded position (35 hours per week)
• Grade – Clerk Grade 11/12
• Salary from $149,739 to $173,174 per annum plus employers’ contribution to superannuation and annual leave loading
• Diverse and inclusive organisation with generous leave entitlements including flex leave and access to Fitness Passport

Your role

The Principal Change Manager leads and manages the design and delivery of change, communication and training strategies supporting technology initiatives relating to projects, programs and operational changes. The Principal Change Manager develops, monitors and evaluates change management and communications frameworks within Major Digital and ICT Programs (MD) within Information and Digital Services (IDS).

The role will also be responsible for assisting the team in driving strategic and operational performance by working collaboratively with the business to identify, plan and implement change, communication, and training solutions.

What you’ll do

• Design, manage, develop and deliver effective change management and communication strategies and plans for programs, projects and operations.
• Manage the delivery of all aspects of change and communications, including stakeholder and impact assessment, engagement, communication, training, support and business readiness to embed the required business change.
• Ensure key stakeholders, business sponsors and project partners where necessary are actively engaged in planning and their needs are incorporated in change, communication and engagement strategies and plans.
• Development and implementation of a range of IDS training and capability programs that support broader Department’s commitments.
• Design and delivery of change, communication and training methodology and frameworks for project delivery and BAU operation teams.
• Develop both proactive and responsive internal and external communication strategies and activities which are aligned to ICT and Department business operational priorities and provide effective support to ICT strategies, initiatives, developments, organisational change and organisational development.
• Identify issues in change management methodologies and contribute to the ongoing development and improvement of tools, techniques and templates for implementation of change initiatives.
• Establish measurable performance metrics to monitor the effectiveness of any change implementation and implement their monitoring and analysis of these metrics across ICT; and Undertake analysis and review of communications tactics and strategies to determine outcomes of specific initiatives and inform future planning and activity.
• Champion continuous improvement strategies and activities that contribute to the development of change management practice in alignment with business improvement reforms including facilitating lessons learned, project closure and quality initiatives.

What we’re looking for

• Qualifications or equivalent knowledge and experience in Change Management and Communications
• Extensive experience in delivering change management and communications in technology related programs and/or projects.
• Experience in developing and delivering training materials using a variety of tools and formats
• Sound understanding of, and experience in IT Service Delivery and Operations.
• Excellent collaboration and stakeholder management abilities
• Strong analytical skills
• Demonstrated ability to prioritise and manage multiple initiatives simultaneously
• Effective communication skills, both written and verbal

Download the

To apply directly via the DCJ Careers site click here Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date resume (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

• Describe a complex technology initiative you led where key business stakeholders initially resisted the change? What communication approaches and engagement techniques did you use to build trust and secure their support?

• Describe an example of a project where you were required to balance competing priorities in a fast‑moving, highly complex environment. How did you approach risk and issue management to maintain progress and deliver successful outcomes?

Applications closeSunday, 5 April 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Nathalee Tiufino Nathalee.Tiufino@dcj.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Poppy Srgo on poppy.sgro@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/