Flight Centre Travel Group

Principal Business Intelligence Analyst, AI Enablement- South Bank, QLD

Flight Centre Travel Group  •  State of Queensland, AU (Onsite)  •  4 days ago
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Job Description

Own the context. Govern the insight. Lead AI‑enabled BI at enterprise scale.

About the Opportunity

As a Principal Business Intelligence Analyst, AI Enablement, you will play a pivotal role in transforming Flight Centre Travel Group’s BI capability into an AI‑accelerated operating model. You will design the semantic foundations and governance that allow AI assistants to deliver trusted, business‑ready insights at scale. This is a senior, high‑impact role partnering closely with Finance, Marketing, Pricing, Operations, and Data & Insights leadership. Your work will turn AI experimentation into enterprise capability.

Key Responsibilities

  • Design and govern enterprise semantic models, data relationships, and reusable context artefacts that act as the source of truth for AI‑powered self‑service and Power BI reporting
  • Lead delivery of priority AI initiatives, including MCP integration with Power BI semantic models and Databricks Genie space design and curation
  • Build and institutionalise domain‑specific Claude skills and reusable context packages using deep knowledge of FCTG data models
  • Partner with senior business leaders to translate ambiguous, non‑routine questions into robust analytical frameworks
  • Lead cold‑start discovery where limited historical patterns exist and AI requires curated FCTG‑specific context
  • Define and enforce AI output validation and quality assurance methodologies
  • Hold accountability for the accuracy, governance, and compliance of AI‑generated analytical outputs
  • Design technical solutions and direct AI‑assisted build processes, critically reviewing outputs for correctness and semantic fidelity
  • Collaborate with BI peers, Data Engineering, and AI teams to align models, context, and validation protocols
  • Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Experience and Qualification

  • Minimum 5 years’ experience as a BI Analyst, Data Analyst, or Reporting Analyst
  • Advanced, current SQL experience, including complex semantic modelling, row‑level security, and Power BI dataset governance
  • Demonstrated hands‑on experience with the Databricks ecosystem, including notebooks, Unity Catalog, and Databricks Genie (or equivalent)
  • Recent hands‑on experience applying enterprise AI tools to BI work (e.g. Databricks Genie, MCP‑exposed Power BI models, Claude skills, Microsoft Copilot for Power BI, or ChatGPT Enterprise)
  • Proven ability to translate ambiguous stakeholder requests into sound analytical frameworks
  • Exposure to AI governance, output validation, or analytical quality assurance frameworks (highly regarded)
  • Degree qualification in Business, Commerce, Information Systems, Data Science, Mathematics, or a related discipline
  • Postgraduate qualification in Data Science, Analytics, Economics, Mathematics, or Finance (desirable)

What You will Enjoy!

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place to Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

🎉Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.

⭐Innovation Days where you have the opportunity to create, collaborate, and bring innovative concepts to life!

🧑‍💻Dedicated Engineering Days, often hosted by technology partners off-site, where staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies.

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

♀️Women in PM&E group - this comprehensive program aims to foster gender diversity and empower and support women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events.

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

Irreverence. Ownership. Egalitarianism.

#LI-BC1#LI-Onsite

Flight Centre Travel Group

About Flight Centre Travel Group

Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 15,000 like-minded individuals – known as ‘Flighties’.

Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987.

1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day.

And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout.

We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA.

Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees.

With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars.

Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’.

Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.

We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom. 

Industry
Travel & Hospitality
Company Size
5,001-10,000 employees
Headquarters
South Brisbane, AU
Year Founded
Unknown
Website
fctgl.com
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