Job Description

SAP Functional & Integration Support

• Provide day-to-day functional support across SAP MM, WM, QM, and MDG modules.
• Support SAP MDG–ARIBA and SAP ECC integrations, including identification, analysis, and resolution of integration issues.
• Analyze and resolve SAP incidents and service requests related to procurement, inventory, finance, audit, governance, customer service, and master data.
• Coordinate with external support service partners for ARIBA and MDG to resolve defects, incidents, and user queries.
• Provide support during critical business situations, production issues, and extended support hours when required.

Process Analysis & New Implementation

• Perform detailed As‑Is and To‑Be process mapping in consultation with business stakeholders.
• Design and develop new or enhanced business processes in SAP.
• Support end-to-end new process implementations, from design through deployment.
• Prepare functional documentation, process flows, and specifications.

Testing & Go‑Live Support

• Support User Acceptance Testing (UAT) including test case preparation, execution, and defect resolution.
• Support production deployment, cutover activities, and go‑live / hypercare support

Interface & Coordination

• Coordinate with multiple interface systems connected to SAP.
• Support resolution of integration and interface errors related to SAP objects such as master data and transactions.
• Act as a functional coordinator between SAP teams, business users, vendors, and integration partners.

Stakeholder Management

• Maintain clear, professional, and timely communication with stakeholders.
• Ensure effective coordination and follow-ups with business users and IT vendors.

Education

Bachelor’s degree in Engineering / Technology / Computer Science or equivalent.

Experience

• 5–8 years of experience in SAP functional support and implementation, domain expertise preferred.
• Experience in SAP MM and QM is mandatory.
• Exposure to SAP ARIBA and SAP ECC integrations preferred.

Key Skills

• SAP MM, MDG , GRC, QM domain expertise.
• SAP ARIBA, ECC, NON SAP systems integration support
• Process mapping and functional documentation
• UAT and go-live support