Pension Insurance Corporation plc

Principal Business Analyst - Customer & Operations

Pension Insurance Corporation plc  •  London, GB (Onsite)  •  4 hours ago
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Job Description

We’re seeking a senior, commercially minded Principal Business Analyst to lead the business analysis approach across major change programmes or workstreams. You’ll set direction, manage BA resources, and ensure high‑quality deliverables that drive meaningful change. The role plays a key part in delivering strong outcomes across capital, profitability, brand, and market reputation.

Responsibilities:

  • Strong core business analysis capability across the full change lifecycle
  • Experience delivering complex change within financial services
  • Proven ability to lead change and work effectively within project or virtual teams
  • Experience working with external suppliers and modern delivery approaches (e.g. Agile)
  • Amend to ‘experience delivering complex change within financial services

Requirements

Experience & Knowledge

  • Experience delivering complex and/or regulatory change, ideally within financial services.

Technical Capabilities

  • Strong core business analysis expertise across problem analysis, feasibility, process design, requirements definition, business acceptance and change
  • Proven track record of leading and delivering change within project or virtual teams
  • Experience working with external suppliers, including software vendors, consultancies and system integrators
  • End‑to‑end project lifecycle experience
  • Familiarity with iterative or incremental delivery approaches (e.g. Agile)
  • Background in a corporate or consulting environment, predominantly within financial services

Personal Attributes

  • Excellent communication and a calm, inclusive leadership style.
  • Ability to persuade and influence both directly and indirectly
  • Excellent problem-solving abilities and analytical thinking
  • Strong planning and organisational skills
  • Commercial judgement

DE&I at PIC

At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio-economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we’re proud of our progress, we recognise there’s work ahead, and we remain dedicated to listening, learning and evolving together.

Benefits

In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), study support with qualifications, a generous pension scheme and much more.

Pension Insurance Corporation plc

About Pension Insurance Corporation plc

The purpose of PIC is to pay the pensions of its current and future policyholders. PIC provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. At year end 2024, PIC had insured 400,000 pension scheme members and had had a portfolio of £50.9 billion, accumulated through the provision of tailored pension insurance buyouts and buy-ins to the trustees and sponsors of UK defined benefit pension schemes. PIC has made total pension payments of £16.2 billion to its policyholders and has invested £13.8 billion in UK private investments, including housing and infrastructure, creating considerable social value. Clients include FTSE 100 companies, multinationals and the public sector. PIC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (FRN 454345).

For further information please visit www.pensioncorporation.com

If you are a policyholder looking to contact your pension scheme administrator, you can find their contact details here: https://www.pensioncorporation.com/policyholders/administration-questions

Industry
Finance & Insurance
Company Size
501-1,000 employees
Headquarters
London, GB
Year Founded
2006
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