Job Description

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The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-driven capabilities, we are improving the lives of millions of patients around the world.

Mexico City has been selected to be home to Takeda’s recently launched Innovation Capability Center thanks to its international recognition in qualified and experienced talent in the data, digital and technology fields. We invite you to join our digital transformation journey.

In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.

At Takeda’s ICC we Unite in Diversity: Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and the abilities they bring to our company. We are continuously improving our collaborators’ journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

The Opportunity:

As a Principal Business Analyst, you will take ownership of business analysis activities of medium to high complexity, working closely with business stakeholders and technical delivery teams within the CAPTIVATE Planisware platform.

Working closely with product management, product owners, and delivery teams, you will lead the end-to-end requirements lifecycle—from initial intake through delivery and closure. This includes configuration issues, data model changes, platform enhancements, and reporting fixes. You will validate user stories, drive functional testing, and own the closure process for delivered solutions, ensuring outcomes are fully aligned with business needs.

You will also maintain accurate and up-to-date requirements documentation, enabling consistent, efficient, and high-quality delivery across all request types.

Responsibilities:

• Act as the primary functional interface between business stakeholders and technical delivery teams, ensuring requests are clearly understood, properly scoped, and aligned with business objectives.
• Own the review of configuration issues and data model changes, assessing functional dependencies and identifying technical complexity prior to governance approval.
• Own the full closure sequence for all gated request types, including functional testing against delivery requirements, coordination of end-user validation, formal sign-off, and communication to the requestor.
• Co-present enhancement requests to the Product Backlog Review Council alongside the requestor, providing functional clarity and well-defined scope to support prioritization decisions.
• Partner with the DevOps Specialist on data model changes, reporting fixes, and integration enhancements, validating outputs across both the Planisware platform and associated data pipelines.
• Bring experience with enterprise project management or PPM platforms—ideally Planisware or comparable tools (e.g., Clarity, Workfront, SAP PS).
• Execute functional testing and coordinate end-user validation activities.
• Operate effectively within a post-go-live or run-state support environment.
• Demonstrate familiarity with tiered support models and ITSM concepts, including support queues and SLAs.
• Translate business requirements into delivery-ready user stories for technical teams.
• Identify and analyze business problems and requirements that drive organizational change.
• Develop business requirements that address both business challenges and opportunities.
• Collaborate closely with stakeholders to ensure proposed solutions meet their needs and expectations.
• Work independently on high-complexity business analysis tasks, delivering outputs aligned with company standards.
• Gather, analyze, and document software specifications and business requirements through discussions, workshops, interviews, and refinement sessions.
• Decompose business needs into clear specifications, including user stories and acceptance criteria.
• Manage multiple tasks simultaneously, demonstrating strong analytical, organizational, and communication skills.
• Communicate complex or sensitive information clearly and effectively to diverse audiences.
• Influence and persuade stakeholders to achieve desired outcomes.

SKILLS AND QUALIFICATIONS

Must-have requirements

• Bachelor’s or Master’s degree in a relevant field, or equivalent work experience
• 12+ years of experience in Business Analysis
• 5+ years of experience in a Lean/Agile development environment
• Familiarity with Agile tools (e.g., Jira, Confluence)
• Strong end-to-end business analysis skills: gathering, analyzing, and documenting business and system requirements
• Experience creating user stories and acceptance criteria
• Proficiency in SQL and data analysis using Excel (e.g., pivot tables, advanced formulas)
• Experience working across multiple systems and documenting data flows and system interactions
• Highly organized, with the ability to break down complex problems and prioritize effectively
• Strong stakeholder management and influencing skills
• Excellent written and verbal communication skills across all levels of the organization
• Fluency in English

Nice-to-have requirements

• Experience in Life Sciences, Healthcare, or the pharmaceutical industry (strongly preferred)
• Certification in business analysis (e.g., CBAP, BCS, or similar)
• Familiarity or working knowledge of tools such as Jira and QTest

WHAT TAKEDA CAN OFFER YOU:

At Takeda, you take the lead on building and shaping your own career.  

  Joining the ICC in Mexico City will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth. 

  It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are: 

• Competitive Salary + Performance Annual Bonus  
• Monthly Supermarket and Food Vouchers 
• Flexible Working Schemes 
• Comprehensive Healthcare Insurance Plans: Life, Medical, Dental & Vision 
• Additional Time Off 
• Diversity, Equity, and Inclusion Programs 

About ICC in Takeda

• Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.

• As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

Locations

MEX - Santa Fe

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time