Job Description

About Us:
Neuron7.ai is a rapidly growing AI-first SaaS company focused on creating a category-defining service intelligence product. Backed by top venture capitalists in Silicon Valley and a distinguished group of angel advisors/investors, we are recognized as a startup to watch. Our swift traction in the market underscores our mission to empower enterprises to make accurate service decisions at scale. Our AI-driven platform delivers service predictions in seconds by analyzing structured and unstructured data alongside insights from leading experts. In complex service environments—such as high-tech devices, manufacturing, and medical devices— Neuron7.ai helps service leaders excel in critical metrics like first-call resolution, turnaround time, and service margins. Learn more at Neuron7.ai
Why Join Us:
At Neuron7.ai, you’ll be part of a dynamic and innovative team that is redefining service intelligence. We value creativity, collaboration, and a commitment to pushing boundaries.
About the Team: As a Principal Architect / Senior Staff Engineer at Neuron7.ai, you will play a key leadership role in architecting, developing, and optimizing the backend infrastructure for our cutting-edge products. You will collaborate with cross-functional teams to design and deliver scalable, high-performance systems while mentoring and guiding other engineers.

Neuron7 is on a mission to redefine service excellence through Resolution Intelligence. We are seeking a Senior Staff Engineer for our Agentic AI team—a technical lighthouse and force multiplier who will architect the "Smart Resolution Hub" for the world's most complex service organizations. This is a role for a core builder who believes that "AI agents are software, not magic strings," and who has the engineering discipline to move beyond chatbots to create truly autonomous, goal-oriented systems.

Primary Responsibilities

• Lead Agentic Architecture: Design and operate scalable multi-agent systems using planner-executor patterns and deterministic flow control.
• Architect Memory at Scale: Build the hierarchical memory stack (Ephemeral, Semantic, Structured) that ensures Neuro—our next-gen agent—can maintain context and learn from past outcomes across thousands of product lines.
• Data Intelligence Excellence: Lead the modeling of our Knowledge Graph infrastructure to unlock tribal knowledge and enable GraphRAG pipelines that reduce hallucinations to zero in mission-critical environments.
• Platform-as-a-Product: Build the foundational Agentic Platform—including tool registries, identity-resolved profile services, and standard A2A protocols—that enables teams across Neuron7 to deploy agents with high velocity.
• Inference Optimization: Take ownership of production readiness end-to-end, implementing intelligent model routing, semantic caching, and streaming to meet strict p95 latency targets (<2s).
• AgentOps Leadership: Establish architectural standards for continuous evaluation and trajectory analysis. Mentor our engineers on how to build for failure, implementing circuit breakers and human-in-the-loop escalation paths for high-stakes decisions.
• Continuous Adaptation: Lead our PEFT strategy, using LoRA-based fine-tuning to adapt open-source LLMs to niche service terminologies and deploying them efficiently via multi-adapter serving.

Essential Technical Qualifications

• Education: Master’s or PhD in Computer Science or a related technical discipline.
• Tenure and Impact: A minimum of 10-12 years of industry experience, with at least 3-5 years delivering production-grade AI/ML or Generative AI solutions at scale.
• System Mastery: Proven track record of architecting multi-agent orchestration systems (using LangGraph, AutoGen, or PydanticAI) and building complex, hierarchical memory stacks.
• Programming: High proficiency in Python and at least one compiled language (Java, Go, Rust, or C++) for performance-critical components.
• Data Intelligence: Expertise in Knowledge Graph modeling (Neo4j, Memgraph) and the construction of GraphRAG pipelines that outperform standard naive RAG in accuracy and explainability.
• Operational Discipline: Mastery of the full LLMops/Agentops lifecycle, including distributed tracing (OpenTelemetry), trajectory evaluation, and cost-per-goal optimization.
• Adaptation: Hands-on experience with parameter-efficient fine-tuning (LoRA, QLoRA) and multi-adapter serving frameworks.

Behavioral Signals & Leadership

• System Thinking: You clarify the problem before proposing a solution, reasoning through trade-offs in structured versus unstructured knowledge retrieval.
• Platform Intuition: You understand what it takes to build a "Golden Path" for other developers, moving from ad-hoc scripts to reusable platform modules.
• Direction Setting: You don't just solve the ticket; you identify which problems are worth solving to move the company’s EBITDA.
• Navigating Ambiguity: You thrive in the "fog," turning a vague requirement like "our diagnostic engine is slow" into a concrete multi-agent strategy.
• Influence without Authority: You can convince senior leadership and diverse engineering teams to follow your vision through data-driven prototypes and technical clarity.
• Taste: You possess the ability to distinguish between fragile prompt hacks and clean, extensible architectural solutions.
• Behavioral Agility: You are a lifelong mentor and unlearner. You have the courage to "let go of your legos" and let others do the work while you focus on the broader blast radius of your impact.

What You’ll Do: Design, implement, and maintain scalable backend systems. Develop and optimize distributed systems capable of handling large-scale traffic and data. Lead the architecture and design of critical components and systems. Write clean, maintainable, and efficient code Collaborate with product managers, frontend engineers, and other stakeholders to deliver end-to-end solutions. Ensure the backend systems are reliable, secure, and performant. Troubleshoot complex production issues and implement robust solutions. Mentor and provide technical guidance to junior and mid-level engineers. Stay updated on the latest technologies and trends in backend development and distributed systems.
What We Do and Value:
At Neuron7.ai, we prioritize integrity, innovation, and a customer-centric approach.
Our mission is to enhance service decision-making through advanced AI technology, and we are dedicated to delivering excellence in all aspects of our work.
Company Perks & Benefits:
💰 Competitive salary, equity, and spot bonuses.
🤕 Paid sick leave.
💻 Latest MacBook Pro for your work.
🏥 Comprehensive health insurance.
🍼 Paid parental leave.
🏡Work from our vibrant Bengaluru office-Hybrid
Our Commitment to Diversity and Inclusion: Neuron7.ai is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital status, or any other characteristic protected by law.
If you’re excited about building innovative backend solutions and want to be part of a forward-thinking team, we’d love to hear from you!