Job Description

Drive cloud-native architecture for Business Digital Channels, partnering across product and engineering to deliver secure, scalable digital experiences.

As a Principal Architect at JPMorganChase within Consumer & Community Banking on Business Digital Channel Capabilities (Business Access and Tools), you define and drive the target architecture for cloud-based digital products that help customers run and grow their businesses. You will translate complex business needs into secure, resilient, and scalable technology solutions while influencing engineering standards and architectural direction across teams. You will partner closely with product, engineering, design, and leadership to accelerate delivery, strengthen stability, and raise the quality bar across the digital channel ecosystem.

Job responsibilities

• Architect cloud-native, scalable application platforms and reference architectures that improve time-to-market, reliability, and customer experience.
• Translate business and product strategy into end-to-end technical designs, including integration patterns, data flows, and non-functional requirements.
• Establish and enforce architectural guardrails for security, resiliency, performance, and maintainability across the product landscape.
• Lead technical decision-making across teams by facilitating design reviews, trade-off discussions, and architecture governance participation.
• Guide engineering teams through complex delivery milestones, helping unblock technical challenges and improving engineering practices.
• Evaluate emerging technologies (including agent-based and autonomous workflow technologies) and recommend adoption paths aligned to product goals.
• Drive the technical target state and roadmap, aligning stakeholders on incremental delivery plans and measurable outcomes.
• Build strong partnerships with product management and design to ensure solutions are responsive, accessible, and aligned to customer needs.
• Review production code and technical implementations to ensure quality, security, and operational readiness.

• Communicate architecture strategy and risks clearly to senior leaders, enabling timely decisions and sustained investment.

Required qualifications, capabilities, and skills

• Formal training or certification on architecture concepts and 10+ years of applied experience, including hands-on experience delivering system design, application development, testing, and operational stability for large-scale platforms.
• Required experience supporting digital channels, including designing architectures for high-availability, customer-facing applications.
• Advanced knowledge of software architecture and modern engineering practices, with deep expertise in at least one technical domain (for example, cloud, artificial intelligence, machine learning, or mobile).
• Strong proficiency in one or more programming languages with the ability to guide implementation decisions and code quality standards.
• Demonstrated ability to solve complex architecture problems through structured analysis, pragmatic trade-offs, and clear technical direction.
• Practical experience designing and operating cloud-native solutions (including containerization, service-based architectures, and automated delivery practices).
• Experience driving outcomes as a product leader (for example, Product Owner or Product Manager) or partnering deeply with product management to define and deliver roadmaps.
• Proven ability to present technical strategy and influence decisions with senior leaders and executives.
• Demonstrable experience applying agent-based and autonomous workflow technologies to improve engineering productivity, reliability, or customer outcomes.

Preferred qualifications, capabilities, and skills

• Experience in business banking products, workflows, or customer journeys.
• Familiarity with large-scale digital ecosystems and multi-product integration patterns across customer-facing platforms.
• Excellent communication and presentation skills

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans