AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.
If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.
If you want to shape a brighter future at AIA Digital+, please read on.
About the Role
Execute overall AI product strategy, vision, roadmap, and management of the product team. Ensures the developed products and features align with business objectives and customer needs and meet target adoption.
Work with tech team and local stakeholders to define product roadmaps and prioritize features
• Engage business leaders to discuss the business benefits that ML and AI can provide. Develop AI and ML models and algorithms to solve business problems
• Create and manage use cases to apply ML and AI concepts
• Monitor document ingestion pipeline, involve business to do trouble shooting
• Triage different doc ops process to make sure the on-going solution accuracy
• Address negative feedback cases and provide tech solution to mitigate
• Chunking tech and metadata fine tune if need to handle new structure of document
• Prompt fine tunning: RAG fine tune from the user feedback according to the existing query scope, execute the fine tuning (for example, enhance the intent classifier)
• Solution performance monitoring, alert the performance downgrade and provide improvement suggestion on LLM design, execute the fine tuning
• RAG fine tune, based on the continuous new golden test cases from business and pass to QA team to add into test scope
• Document best practices and solution frameworks. Replicate and scale solutions to markets with common/similar business needs
• Support SIT, UAT on communication with business team
• Support release process
Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
AIA Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise the largest independent publicly listed pan-Asian life insurance group. It has a presence in 18 markets – wholly-owned branches and subsidiaries in Mainland China, Hong Kong SAR(1), Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan (China), Vietnam, Brunei and Macau SAR(2), and a 49 per cent joint venture in India. In addition, AIA has a 24.99 per cent shareholding in China Post Life Insurance Co., Ltd.
The business that is now AIA was first established in Shanghai more than a century ago in 1919. It is a market leader in Asia (ex-Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$328 billion as of 30 June 2025.
AIA meets the long-term savings and protection needs of individuals by offering a range of products and services including life insurance, accident and health insurance and savings plans. The Group also provides employee benefits, credit life and pension services to corporate clients. Through an extensive network of agents, partners and employees across Asia, AIA serves the holders of more than 43 million individual policies and over 16 million participating members of group insurance schemes.
AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock codes “1299” for HKD counter and “81299” for RMB counter with American Depositary Receipts (Level 1) traded on the over-the-counter market under the ticker symbol “AAGIY”.
(1) Hong Kong SAR refers to the Hong Kong Special Administrative Region.
(2) Macau SAR refers to the Macau Special Administrative Region.
