Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
The Principal, Agency Strategy & Execution is part of the Global Sales team within the Commercial division. You’ll serve in a high‑visibility role working closely with senior leadership to ensure agency initiatives stay aligned with enterprise priorities. As a trusted strategic partner and connector across Global Sales, Analytics, Operations, and Enablement, you’ll help drive coordination and clarity across the organization.
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
• Partner with senior leadership and Sales leadership to align agency initiatives with enterprise strategy and priorities
• Serve as a trusted liaison between senior leadership and cross‑functional teams, ensuring clarity on goals, timelines, and deliverables
• Maintain visibility into priorities, risks, and progress across agency initiatives to proactively surface insights and recommendations
• Serve as the central point of coordination for agency‑related initiatives and cross‑team inputs
• Drive follow‑up and accountability after cross‑functional meetings by clarifying ownership, next steps, and timelines
• Support strategy‑to‑execution efforts by identifying process improvements, program opportunities, and operational efficiencies
• Facilitate ongoing communication with senior leaders by providing executive‑ready insights, recommendations, and progress updates
• Develop presentations and communication materials tailored for executive and operational audiences
• Coordinate with learning and enablement teams to support agency capability‑building efforts
• Partner with analytics and operations teams to support reporting, dashboards, and performance insights
• Translate complex data into actionable business recommendations
Minimum Qualifications- Education & Prior Job Experience
• Bachelor’s degree in Business, Marketing, Analytics, Strategy, or a related field, or equivalent experience
• Experience working in strategy, sales operations, project management, or a related function
Preferred Qualifications- Education & Prior Job Experience
• Master’s degree in Business Administration or a related field
• Experience in the airline, travel, or agency distribution industry
• Background in strategy consulting, sales enablement, or enterprise program management
• Strong understanding of performance metrics, data storytelling, and business transformation
• Proven ability to drive alignment across diverse stakeholder groups
Skills, Licenses & Certifications
• Strategic thinking and business acumen
• Demonstrated ability to work with senior leadership and influence cross‑functional teams
• Strong analytical thinking, strategic planning, and problem‑solving skills
• Excellent verbal and written communication skills, including experience developing executive‑level deliverables
• Ability to manage complex initiatives with minimal direction in a fast‑paced environment
• Strong relationship‑building and stakeholder‑management capabilities
• High level of organization, attention to detail, and prioritization skills
• Advanced PowerPoint and Excel skills; experience with analytics or visualization tools is a plus
Feel free to take advantage of all that American Airlines has to offer:
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Embark on an adventure with a commitment to service, excellence and humanity. Our team is what powers our airline. We are proudly dedicated to our purpose of caring for people on life’s journey, including connecting our customers to the people and places they love or providing our team members development and leadership opportunities to acquire new skills and explore their potential.
With more than 1,300 aircraft in our mainline and regional fleets combined and an extensive route network that touches six continents, we’ve got a place for you to start — or continue — your career. Whether you’re stationed at one of our hundreds of airports, working out of our state-of-the-art headquarters in Fort Worth, Texas, or serving customers over the phone from your home office, there are endless opportunities for you to grow and lead at American.
