Job Description

We encourage applications from Indigenous Australians, people living with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people.

The Office of the Ombudsman and Health Complaints Commissioner supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants with disability. If you have individual requirements that need to be accommodated to participate in an interview or recruitment activity, you can include this information with your application.

We are a diverse and inclusive workplace and understand the importance of flexible working arrangements. Talk to us about how this could work for you.

Period of Appointment

12 months.

Hours per fortnight

73.50 hours per fortnight - flexible options available.

Duties

Policy, Strategy and Advisory Services

• Provide authoritative advice to the Health Complaints Commissioner on the interpretation, application and operation of the National Code of Conduct for Unregistered Health Care Workers and associated legislative frameworks.
• Lead the development, review and implementation of policies, procedures, guidelines and operational frameworks supporting Code of Conduct administration and enforcement.
• Monitor trends, risks and emerging issues relating to unregistered health care workers and regulatory oversight and provide evidence‑based advice to strengthen public protection.
• Conduct research and analysis on best‑practice regulatory approaches and interstate developments and make recommendations to enhance regulatory effectiveness and consistency.

Complaints, Investigations and Conciliation

• Independently manage and undertake complex, sensitive and high‑risk complaints and investigations involving alleged breaches of the National Code of Conduct.
• Assess jurisdiction and risk, identify regulatory issues, and determine appropriate responses in accordance with legislation, policy and the principles of natural justice.
• Gather and analyse evidence, conduct interviews with parties and witnesses, and prepare comprehensive investigation reports, statutory notices, correspondence and recommendations.
• Support regulatory decision‑making processes, including matters relating to prohibition orders, interim prohibition orders and public warning statements as provided for under the Act.
• Facilitate or undertake conciliation where appropriate, ensuring processes are fair, proportionate, trauma‑informed and timely.

Stakeholder Engagement and Relationship Management

• Build and maintain strong working relationships with internal colleagues and external stakeholders including professional bodies, peak organisations, enforcement agencies and interstate regulators.
• Represent the Office of the Health Complaints Commissioner in meetings, forums, consultations and interjurisdictional working groups as required.
• Liaise with regulatory and integrity bodies to support coordinated information‑sharing and regulatory responses consistent with legislative powers.

Education, Training and Continuous Improvement

• Develop, deliver and evaluate education and awareness initiatives relating to the National Code of Conduct, consumer rights, complaint pathways and provider obligations.
• Promote understanding of minimum standards of conduct and practice expected of unregistered health care workers in Tasmania.
• Contribute to organisational learning and continuous improvement in regulatory practice, investigation methodologies and complaint management.

Other Duties

• Assist with broader business initiatives and projects as required by the Health Complaints Commissioner.
• Undertake other reasonable duties consistent with the classification as directed.

Pre-employment Checks

Pre-employment Checks

The Head of State Service has determined that the person nominated for this vacancy is to satisfy a pre-employment check before taking up the appointment, promotion or transfer.

The following checks are to be conducted:

1. Pre-employment (National Police Record) checks for: Arson and fire setting, violent crimes and crimes against the person, sex-related offences, drug and alcohol related offences, crimes involving dishonesty, deception and/or conspiracy, making false declarations, malicious damage and destruction to property, serious traffic offences, crimes against public order or relating to the Administration of Law and Justice, Executive or the Legislative Power.
2. Disciplinary action in previous employment.
3. Identification check.

Desirable Requirements

• Tertiary qualifications in law, health, public administration or a related discipline.
• Formal training or experience in investigations, regulatory practice or alternative dispute resolution.
• Experience working within a health complaint, legal, regulatory or integrity agency environment.
• A Tasmanian Registration to Work with Vulnerable People.

Download the Statement of Duties and any Associated Documents

Statement of Duties (357573) Principal Advisor - Code of Conduct.DOCX

Statement of Duties (357573) Principal Advisor - Code of Conduct.pdf

Information for Applicants (DOJ) Short Form Application.docx

Information for Applicants (DOJ) Short Form Application.pdf

FAQs Short Form Application.docx

FAQs Short Form Application.pdf

How to apply

To apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV.

Please note that we do not require a separate statement addressing the selection criteria.

Please apply online by clicking the 'Apply Now' button.

Refer to the 'Information for Applicants (DOJ)' document for further information. Please note, attachments must be in Microsoft Word or PDF format.

If you are unable to submit your application online, please contact the Department of Justice Recruitment Team on (03) 6165 3652.

For more information

Grant Davies
Ombudsman
grant.davies@ombudsman.tas.gov.au
Phone: (03) 6166 9170