Coupang

Principal, Account Management

Coupang  •  Taipei, TW (Onsite)  •  1 month ago
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Job Description

Key Responsibilities

  • Strategic Growth Management Partner with large sellers to increase selection and exposure on the platform, which in turn will drive customer reviews and long-term repeat purchase rates.
  • Visibility & Exposure Optimization Advise sellers on utilizing platform-driven exposure tools to feature products in high-traffic areas such as the site homepage, daily deal sections, and specialized category pages.
  • Data-Driven Pricing Strategy Leverage internal marketplace data to recommend optimized pricing levels that are predicted to drive maximum sales volume and improve eligibility for premium site placement.
  • Portfolio Health & Eligibility Monitor seller performance to ensure products meet essential benchmarks, such as maintaining specific recent sales volumes and stock levels required for promotional eligibility.
  • Logistics & Fulfillment Advisory Guide sellers on shipping standards, including the implementation of free shipping models which are preferred by customers and often serve as a prerequisite for enhanced platform exposure.

Required Qualifications & Skills

  • Marketplace Expertise Extensive experience in eCommerce account management, with a proven track record of scaling high-volume seller accounts.
  • Algorithmic Proficiency Deep understanding of how personalized discovery algorithms and internal marketplace logic dictate product visibility to potential buyers.
  • Operational Agility Ability to manage complex promotional lifecycles, from initial selection and condition setting to real-time performance tracking and post-promotion analysis.
  • Analytical Mindset Strong ability to evaluate business performance based on price competitiveness, fulfillment speed, and inventory health.
  • Stakeholder Communication Excellent interpersonal skills to provide clear guidance on platform policies and help sellers navigate internal review processes.
Coupang

About Coupang

Coupang is a U.S.-based Fortune 150 tech company listed on the New York Stock Exchange (NYSE: CPNG) that provides retail, restaurant delivery, video streaming, and fintech services to customers around the world under brands that include Coupang, Coupang Eats, Coupang Play, and Farfetch. We help drive the sale of billions of dollars of American goods and agricultural products to South Korea, Taiwan, and 190+ countries and territories.

Industry
IT & Software
Company Size
5,001-10,000 employees
Headquarters
Seattle, Washington
Year Founded
2010
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