Job Description

Aloha and Welcome! Thank you for your interest in employment opportunities with Prince Waikiki on Oahu. We invite you to our dynamic team of hospitality professionals.

We are confident that our salary and benefits package will be attractive. In addition to competitive industry salaries, ambassador recognition programs, training, and career opportunities, we offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, 401K, Health Reimbursement, discounted parking, dining and golf discounts, and more.

At Prince Waikiki, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees.

Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners.

By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.

Band 1H

PW Front Services Bell Desk Ambassador

Primary Responsibilities: As an integral part of a team, Bell Desk Ambassador is responsible for continuously looking for ways to improve Guests’ experience by providing exceptional guest service. Actively listen and respond positively to Guest questions, concerns, and request using the property or department standards to resolve issues, surprise & delight and build trust. Anticipate Guests’ service needs in a professional, positive and timely manner. Including asking questions of Guest to better understand their needs and listening to Guest preference to act on them whenever possible.

Essential Duties

1. Ensure that items are accurately labeled for delivery and that confidential guest information is secured
2. Answers Bell Desk phone within 3 rings and records guest requests on call sheet
3. Prepare bag pulls for scheduled departures and arrivals
4. Review daily business activities
5. Review the log book daily, and record all pertinent information in the log book
6. Greet and acknowledge all arriving/departing guests
7. Maintain cleanliness and organization of work areas and replenish desk supplies
8. Maintain positive guest relations at all times
9. Prepare arrival and departure lists using OPERA system
10. Perform all other duties as may be required or assigned
11. Ability to communicate effectively, prioritize and coordinate multiple tasks with various departments and guests
12. Ensure familiarity with all hotel services/features to respond to guest inquiries accurately
13. Must be highly organized, detail-oriented
14. The ability to handle hotel emergency procedures and situations with maturity and professionalism
15. Load and unload Guest personal belongings into/out of vehicle
16. Follow policies to inspect, secure vehicle and vehicle keys
17. Obey State traffic and driving regulations and hotel policies

18.

Other Duties

1. Assist other positions in the department
2. Working Conditions:
3. Indoor and outdoor open air environment with exposure to variable noise levels
4. Ability to stand/walk/run at least 8 hours throughout work shift

Work Hours:

1. Schedule will be based on operational needs.
2. 24 hour hotel business
3. Flexible availability

Equipment Use:

1. Ability to masterfully utilize the following systems: Opera, Microsoft Office, and other systems utilized in Front Office area.
2. Hotel telephone system

Mental and Physical Demands:

1. Must be able to handle irate guests and remain calm and friendly
2. Must be able to work under pressure, manage stressful situations, and multi-task
3. Must be able to endure various physical movements throughout the work areas
4. Ability to lift items up to _50__ lbs.
5. Ability to reach up to ___12___ inches.

Communication Demands:

1. Must be able to verbally communicate in person and over the phone clearly and effectively
2. Must be able to follow verbal or written instructions

Minimum Qualification Requirements:

1. Must be proficient in English (oral and written) to effectively perform job functions
2. Must be able to perform general cashiering procedures
3. Minimum 3 years customer service or hotel experience preferred

Education

1. High school graduate or equivalent. Must speak, read, write, and understand the primary language (English) used in the workplace. Must be able to speak and understand the primary language used by the guests who visits the hotel.

We appreciate your interest in joining our 'Ohana. Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form.