Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Human Resources Director oversees all HR functions across a diverse portfolio including a casino, resort, gas stations, lottery retail operations, and food and beverage. This role is responsible for developing and executing HR strategies that support operational excellence, regulatory compliance, workforce stability, and high-quality employee experience across multiple business lines.

Key Responsibilities:

Strategic HR Leadership

• Develop and implement HR strategies that support hospitality, gaming, retail, and property management operations
• Partner with executive leadership to align workforce planning with business goals
• Lead organizational design, restructuring, and growth initiatives

Multi-Unit Talent Acquisition

• Oversee high-volume recruitment for hourly and salaried roles (casino, hotel, retail, maintenance, food and beverage outlets)
• Develop pipelines for critical and hard-to-fill roles
• Ensure efficient onboarding processes across all business units
• Ensure compliant hiring practices in both Nevada and California labor markets

Employee & Labor Relations

• Manage employee relations issues
• Conduct investigations, resolve conflicts, and support disciplinary actions
• Promote a positive, service-driven culture aligned with hospitality standards

Compliance & Regulatory Oversight

• Ensure compliance with:
  • Nevada labor laws and gaming regulations
  • California labor laws for applicable employees, including:
    • Wage and hour laws (overtime, meal and rest breaks)
    • California Labor Code and Industrial Welfare Commission (IWC) Wage Orders
    • Paid sick leave and leave of absence laws (CFRA, FMLA overlap)
    • California Fair Employment and Housing Act (FEHA)
    • Cal/OSHA safety standards
• Oversee compliance for multi-state payroll practices
• Ensure proper classification of employees (exempt/non-exempt, CA-specific rules)
• Maintain gaming licenses and audit readiness

Compensation & Benefits

• Oversee benefits administration across all entities
• Ensure compliance with California pay transparency, minimum wage, and pay equity laws

Performance Management & Development

• Support performance management systems across all divisions
• Support leadership development for managers in hospitality, retail, and property operations
• Drive succession planning for key operational roles

Training & Workforce Development

• Ensure completion of assigned training programs focused on:
  • Customer service excellence (casino/resort/retail)
  • Safety compliance (gas stations, maintenance teams)
• Ensure compliance training for gaming and lottery operations

Workforce Operations Management

• Oversee HR support for:
  • 24/7 casino and resort operations
  • Retail/gas station staffing
• Address scheduling, turnover, and staffing challenges typical in hospitality and retail environments

Culture, Engagement & Retention

• Drive retention strategies for high-turnover roles
• Promote diversity, equity, and inclusion across all business units

Qualifications:

Education

• Bachelor’s degree in human resources, Business Administration, or related field (required)
• Master’s degree (preferred)

Experience

• 10+ years of HR experience, preferably in:
  • Casino/gaming
  • Hospitality/resort operations
  • Retail or multi-unit operations
• 5+ years in a senior HR leadership role
• Experience managing a large, diverse workforce (hourly + salaried employees)
• Experience managing multi-state HR compliance (Nevada & California strongly preferred)

Certifications (Preferred)

• SHRM-SCP or SPHR
• Gaming HR compliance experience is highly desirable
• California employment law expertise strongly preferred

Key Skills & Competencies

• Strong knowledge of gaming and hospitality workforce dynamics
• Multi-site HR leadership experience
• Expertise in high-volume staffing and workforce planning
• In-depth knowledge of labor laws and regulatory compliance
• Strong conflict resolution and employee relations skills
• Ability to manage complex, fast-paced operational environments

Work Environment

• Primarily on-site in Primm, Nevada
• Requires flexibility to support 24/7 operations (casino, resort, retail)
• Regular travel between properties (casino, gas stations, etc.)

Preferred Industry Background

• Casino & Gaming
• Hospitality / Resort Operations
• Retail / Convenience Stores / Fuel Operations

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!